Tech Data - Americas

  • Sr. NetApp Support Engineer - Remote

    Location US-FL-Clearwater | US-GA-Duluth | US-OH-Groveport (Columbus) | US-AZ-Phoenix | US-CO-Denver | US-CA-San Jose | CR-San Jose | US-NY-New York | US-NC-Raleigh | US-IL-Chicago
    Req Number
    2018-23166
    Weekly Work Hours
    40
    Shift
    11AM-8PM
    Travel Required
    10%
    Working Time
    Full-Time
    Position Type
    Employee
  • Overview

     

    Tech Data is seeking a Sr. NetApp Support Engineer!

     

    This remote colleague would ensure Tech Data customers receive the highest quality hot-line technical support.

     

    Tech Data is ranked No. 83 on the Fortune 500® and has been named one of Fortune’s World’s Most Admired Companies for nine straight years.  Tech Data connects the world with the power of technology. Our end-to-end portfolio of products, services and solutions, highly specialized skills, and expertise in next-generation technologies enable channel partners to bring to market the products and solutions the world needs to connect, grow and advance.  To find out more, follow us on TwitterLinkedIn, and Facebook.

     

     

    Do you want to see what it's like to work at Tech Data?!

    The below video provides a glimpse into our world! 

     

     

     

     

     

    • This role supports all complex technical and business matters by tilizing NetApp expertise to provide direction to teammembers
    • Will determine work priorities based on direction from leadership
    • This role is a remote position working from home 
    • Second shift - 11am-8pm Eastern Time

    Essential Duties & Responsibilities Required

    • Responds to customer service inquiries regarding company products, features and/or services
    • Researches, documents and communicates recurring technical issues
    • Facilitates and coordinates Returned Material Authorization (RMA) as necessary
    • Will provide multiple levels of escalated support based on the complexity of the technical issue
    • Will refer problems of an unusual, unsolvable nature to university degreed engineers in the Technical Support Engineer (TE) job family
    • Cascade knowledge and cross-train peers to take specialist training in the future
    • Remains flexible and assists with other level-2 technical support
    • Actively cross-trains on other OEM business 

     

    Qualifications, Required Knowledge Skills & Abilities and Working Conditions

    Required:

    • NetApp Support Specialist Certification (NAHSE, NCSE, ONTAP Specialist NCSE) 
    • 8-10+ years of experience in a technical support role 
    • NetApp experience
    • Legally authorized to work in the United States
    • Availability to be in on-call rotation
      • Every 4-6 weeks, this colleague would be the on-call level 2 engineer.  This comes with a stipend while on call for a week at a time.  The colleague would assist with technical support after-hours or on the weekend if an issue is escalated.  The need for on-call will lessen over time as the program progresses and more additions are made to the team

    Preferred:

    • Microsoft certified
    • VM certified
    • Red Hat system administration experience
    • Cisco experience

     

    NOTE: Incumbents in this job have technical knowledge acquired from a technical certification, non technical university degree and/or Company training programs. A University engineering or computer science degree is not generally required for this role.

     

     

     

     

     

     

     

    About Us

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