Tech Data - Americas

  • Credit Card Customer Service Rep

    Location US-AZ-Tempe
    Req Number
    Weekly Work Hours
    Travel Required
    Working Time
    Position Type
  • Overview

    Job Purpose: Responsible for obtaining credit card authorizations and release of sales orders.  Daily credit card bank reconciliation.  Responsible for providing Accounts Receivables (AR) details to AR for clearing items from daily wire reports. Review daily dispute reports, actively working assigned customer initiated invoice disputes related to a variety of reasons such as; delcined credit cards, freight, pricing, product return, warranty repair, tax and unearned discounts.

    Essential Duties & Responsibilities Required

    Duties and Responsibilities:

    • Review dispute requests to validate and ensure proper coding.
    • Research to determine root cause.
    • Coordinate resolution with various internal departments (Credit, Sales , return support team, suppliers and customers).
    • Research and resolve customer disputes to facilitate payment or issuance of credit to customer invoice.
    • Determine if order reversal is necessary and submit reversal request.
    • Escalate as needed to ensure timely resolution.

    Knowledge and Skills:

    • Knowledge of commonly-used concepts, practices, and procedures within the Credit and Collections field.
    • Requires spreadsheet and word processing skills and basic understanding of accounting practices.
    • Basic skills in analyzing, evaluating and assessing simple financial ledgers, spreadsheets and related financial information.
    • Good Math skills.
    • Knowledge of credit and collections or billing resolution.
    • Ability to apply judgment and exercise responsibility within area of authority to ensure timely dispute closure.
    • Skill in providing customer service.
    • Ability to establish and maintain effective working relationships with co-workers, internal, external customers, vendors and suppliers.

    Qualifications, Required Knowledge Skills & Abilities and Working Conditions

    Work Experience:

    Two (2) years of credit, collections, dispute analysis and resolution or closely related experience.


    Education and Certification(s):

    High school diploma or equivalent

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