Tech Data - Americas

  • Services Support Rep

    Location US-FL-Clearwater
    Req Number
    2018-22789
    Weekly Work Hours
    40
    Shift
    9am-6pm
    Travel Required
    None
    Working Time
    Full-Time
    Position Type
    Employee
  • Overview

    Manages configuration orders for customers by ensuring information is accurately entered to meet customer's build requirements and within established SLA's. Facilitates prompt resolution for issues that might delay order processing. Receives and processes information via email, phone, SAP and IPS.

    Essential Duties & Responsibilities Required

    • Releases, maintains, modifies, re-creates and cancels order line items, with customer approval, to ensure accurate integration order processing. Works closely with internal departments to meet customers integration requirements.
    • Creates and monitors transfer and inter-company orders to fulfill integration order product demands by obtaining product ETA's and analyzing product availability within the Tech Data network to ensure minimal risk and freight cost.
    • Performs final review of integration order prior to production status and analyzes center capacity.
    • Responsible for product inventory management for end-user customer projects to meet production schedules.
    • Responsible for implementing total end-user customer project requirements including coordination of work instruction request forms, sku creation, integration order creation and product inventory management.
    • Researches and resolves order issues.
    • Monitors and updates all assigned orders and communicates order status to customer.
    • Develops a rapport with assigned customer accounts to establish strong lines of communication.
    • Educates customers and Sales on integration order processing requirements.
    • Records order issues and performance metrics in databases to track order errors and productivity measurements.
    • Performs additional duties as assigned
    • Meets attendance and punctuality standards

    Qualifications, Required Knowledge Skills & Abilities and Working Conditions

    Experience with SAP or other ERP systems is preferred. 

     

    The requirements listed below are representative of the knowledge, skill, and/or ability required.

    Adjust readily to change and adapt as needed.

    Analyze and resolve complex issues and problems in a sound and timely fashion.

    Assimilate research data from a variety of sources, analyze, and recommend appropriate courses of action to take.

    Build solid, effective working relationships with others.

    Constructively work under stress and pressure when faced with high workloads and deadlines.

    Execute instructions and to request clarification when needed.

    Express ideas clearly and convey necessary information.

    Interact effectively with all levels of management.

    Maintain a positive attitude in the face of criticism, rejection, or failure.

    Use common office equipment.

    Perform basic mathematical calculations.

    Prepare/analyze appropriate reports and other business correspondence.

    Provide courteous, timely service when addressing customer questions and concerns.

    Recognize and attend to important details with accuracy and efficiency.

    Able to be immobile for long extended periods.

    Think strategically and tactically.

    Work independently with minimum supervision.

    Knowledge and/or expertise in related area of responsibility.

    Possesses strong data entry skills.

    Possesses strong organizational and time management skills, driving tasks to completion.

    Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at an advanced level.

    Prior order entry and order maintenance preferred.

    Able to maintain confidentiality of senstitive information.

    About Us

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