Tech Data - Americas

  • Sr Credit Collections Analyst / Sr. Reconciler

    Location US-FL-Clearwater
    Req Number
    2018-22685
    Weekly Work Hours
    40
    Shift
    9AM-6PM
    Travel Required
    Less than 10%
    Working Time
    Full-Time
    Position Type
    Employee
  • Overview

    Reconciles accounts to clear delinquent and discrepant balances. Provides customers with documentation as requested. Helps ensure regional performance goals of bad debt, over 90 and DSO.

    Essential Duties & Responsibilities Required

    • Reconciles and collects accounts for assigned accounts. Utilizes necessary reporting and systems to actively contact customers in regards to account transactions.
    • Initiates contact and follows up with Tech Data internal and external customers to resolve past due balances including deductions, rebates and past due invoices. 
    • Researches and resolves any balancing issues of the payments with the customer and the accounting department. Contacts customers in regards to unapplied payments and ensures proper application of the payment.
    • Manages and monitors account activity of assigned accounts from an Account Trial Balance (ATB) standpoint.
    • Works with the reseller and at times has to log into their payables system to assist with processing payments and researching issues
    • Acts as the customer liaison. Coordinates and facilitates with inter-company departments in resolution of potential disputed items on the customer's account.
    • Approves and authorizes write offs and check requests up to pre-established limits.
    • Negotiate in settlement activities and prepare necessary legal documentation.
    • Serves as back up for Credit Analyst when necessary.
    • Assists in the training of new reconciliation and collection personnel, when needed.
    • Utilize tools to identify trends and research needs.
    • Performs additional duties as assigned
    • Meets attendance and punctuality standards

    Qualifications, Required Knowledge Skills & Abilities and Working Conditions

    The requirements listed below are representative of the knowledge, skill, and/or ability required.

    • Minimum of two years reconciliation or accounts receivable experience.
    • Possesses strong organizational and time management skills, driving tasks to completion.
    • Able to build solid, effective working relationships with others.
    • Able to analyze and resolve complex issues and problems in a sound and timely fashion.
    • Able to coach others in the development of their skills.
    • Able to constructively work under stress and pressure when faced with high workloads and deadlines.
    • Able to execute instructions and to request clarification when needed. Able to express ideas clearly and convey necessary information.
    • Able to identify needs and opportunities and develop action plans to address.
    • Able to troubleshoot system-related problems.
    • Able to work independently with minimum supervision.
    • Able to be attentive and foster two-way conversation.
    • Able to maintain a positive attitude in the face of criticism, rejection, or failure.
    • Able to maintain confidentiality of sensitive information. Able to negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results.
    • Able to prepare/analyze appropriate reports and other business correspondence.
    • Able to provide courteous, timely service when addressing customer questions and concerns.
    • Knowledge and/or expertise in related area of responsibility.
    • Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at an intermediate level. 
    • Able to maintain confidentiality of sensitive information.

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