Tech Data is one of the world’s largest technology providers in IT distribution. Tech Data is currently ranked No. 83 on the Fortune 100® and has been named one of Fortune’s “World’s Most Admired Companies” for seven straight years.
The Tech Data difference is in our people. Every day customers like Best Buy, CDW, Office Depot, etc… depend on us to help them cost-effectively support the technology needs of end users of all sizes, including small- and medium-sized businesses, large enterprises, educational institutions, government agencies, and consumers. Working for Tech Data, you will be supporting manufacturers such as, Apple, Brocade, Cisco, Dell, HP, IBM, Lenovo, Microsoft, Oracle, VMWare, etc…
The video link below provides a glimpse into our world!
Entry level position providing pre sales technical support for a broad range of products sold by Tech Data. Pre-sales support is provided primarily via the telephone. Performs solution configurations as required.
* Provides courteous, professional telephone support to both internal and external customers on a wide variety of technical issues such as product features and specifications and /or problem resolution
* Maintains accurate records of transactions in appropriate database.
* Performs duties including involvement in special research or development projects as directed by Supervisor.
* Attend trainings and obtain certifications to keep abreast of current and advancing technologies.
*Additional duties as assigned.
* Meets attendance & punctuality standards.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Skills & Abilities:
Knowledge & Experience:
Prefer a Degree with an emphasis on a computer related field of study.
Prior customer service, call center and or technology related experience desired.