Tech Data - Americas

  • Analyst, Credit Operations Dispute

    Location US-AZ-Tempe
    Req Number
    Weekly Work Hours
    Travel Required
    Working Time
  • Overview

    Job Purpose: Responsible for actively working assigned customer initiated invoice disputes related to a variety of reasons such as; freight, pricing, product return, warranty repair, tax and unearned discounts.

    Essential Duties & Responsibilities Required

    Duties and Responsibilities:

    • Review dispute requests to validate and ensure proper coding.
    • Research to determine root cause.
    • Coordinate resolution with various internal departments (Credit, Sales , return support team, suppliers and customers).
    • Research and resolve customer disputes to facilitate payment or issuance of credit to customer invoice.
    • Determine if order reversal is necessary and submit reversal request.
    • Escalate as needed to ensure timely resolution.

    Knowledge and Skills:

    • Knowledge of commonly-used concepts, practices, and procedures within the Credit and Collections field.
    • Requires spreadsheet and word processing skills and basic understanding of accounting practices.
    • Basic skills in analyzing, evaluating and assessing simple financial ledgers, spreadsheets and related financial information.
    • Good Math skills.
    • Knowledge of credit and collections or billing resolution.
    • Apply judgment and exercise responsibility within area of authority to ensure timely dispute closure.
    • Skill in providing customer service.
    • Establish and maintain effective working relationships with co-workers, internal, external customers, vendors and suppliers.

    Qualifications, Required Knowledge Skills & Abilities and Working Conditions

    Work Experience:

    Two (2) years of credit, collections, dispute analysis and resolution or closely related experience.


    Education and Certification(s):


    High school diploma or equivalent

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