Tech Data - Americas

  • Quality & Training Specialist

    Location US-AZ-Chandler
    Req Number
    Weekly Work Hours
    8AM - 5PM
    Travel Required
    Less than 10%
    Relocation Assistance Available
    Working Time
  • Overview

    Tech Data connects the world with the power of technology. Our end-to-end portfolio of products, services and solutions, highly specialized skills, and expertise in next-generation technologies enable channel partners to bring to market the products and solutions the world needs to connect, grow and advance. Tech Data is ranked No. 83 on the Fortune 500® and has been named one of Fortune’s World’s Most Admired Companies for nine straight years. To find out more, follow us on TwitterLinkedIn, and Facebook.


    The Quality & Training Specialist is primarily responsible for delivering group and individual training to employees that perform (receiving, put-away, picking, and packing) functions for an automated Logistics Center (LC); which includes providing recommendations into the development of training materials. This position is responsible for performing quality audits of all tasks/functions in accordance with established standard operating procedures, document pass/fail and deliver feedback/coaching to department leaders for immediate corrective action to support improved business operations. Responsible for maintaining all training and auditing records as pursuant to ISO 9001:2015 requirements. This position is expected to identify root causes in overall LC performance and process gaps as it relates to (receiving, put-away, picking, and packing) and work with LC leadership to ensure conformance to Standard Operation Procedures.





    Essential Duties & Responsibilities Required

    • Assess LC needs and deliver training programs- including material handling equipment 
    • Conduct quality assurance audits pursuant to ISO 9001:2015 requirements standard operating procedures
    • Maintain training and auditing records in accordance to ISO 9001:2015 requirements
    • Develop training curricula; provide recommendations to Quality Manager
    • Additional duties as assigned
    • Meets attendance and punctuality standards

    Qualifications, Required Knowledge Skills & Abilities and Working Conditions

    Previous Work Experience:

    • Must have a minimum of 2 years’ experience assessing and delivering ISO 9001:2015 training and/or performing ISO quality assurance audits for an automated Logistics Center.
    • 5 years’ combined quality/training experience is preferred.


    • High School Degree required
    • Bachelor's Degree perferred
    • ISO experience preferred
    • Lean Sigma Yellow belt preferred


    Standard KSAs

    • Able to adjust readily to change and adapt as needed.
    • Able to build solid, effective working relationships with others.
    • Able to communicate clearly and convey necessary information.
    • Able to constructively work under stress and pressure when faced with high workloads and deadlines.
    • Able to create and conduct formal presentations.
    • Able to execute instructions and to request clarification when needed.
    • Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
    • Able to interact effectively with all levels of management.
    • Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
    • Able to negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results.
    • Able to perform basic mathematical calculations.
    • Able to recognize and attend to important details with accuracy and efficiency.
    • Able to transport up to 50 lbs.
    • Able to use common office equipment.
    • Able to use relevant computer system applications at an intermediate level.
    • Able to work independently with minimum supervision.
    • Possesses strong data entry skills.
    • Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive.
    • Possesses strong multi-cultural interpersonal skills.
    • Possesses strong organizational and time management skills, driving tasks to completion.
    • Able to maintain confidentiality of sensitive information


    Working Conditions: 

      • Distribution center environment may include:  exposure to extreme temperatures; high noise levels; high places; wet and/or humid conditions; and outside weather conditions
      • Occasional non-standard work hours or overtime as business requires.








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