Tech Data - Americas

  • Specialist, System Support I

    Location US-CO-Broomfield
    Req Number
    2018-22008
    Weekly Work Hours
    40
    Shift
    8-5pm
    Travel Required
    10%
    Working Time
    Full-Time
    Position Type
    Employee
  • Overview

     

    Tech Data is one of the world’s largest technology providers in IT distribution. Tech Data is currently ranked No. 83 on the Fortune 100® and has been named one of Fortune’s “World’s Most Admired Companies” for seven straight years.

     

    The Tech Data difference is in our people.  Every day customers like Best Buy, CDW, Office Depot, etc… depend on us to help them cost-effectively support the technology needs of end users of all sizes, including small- and medium-sized businesses, large enterprises, educational institutions, government agencies, and consumers.  Working for Tech Data, you will be supporting manufacturers such as, Apple, Brocade, Cisco, Dell, HP, IBM, Lenovo, Microsoft, Oracle, VMWare, etc…

     

    The video link below provides a glimpse into our world!

     

     

     

    Provides onsite and remote technical support to end-users of physical, virtual and mobile computing platforms. Installs and configures technologies and applications that run on supported operating system and platforms. Provides support for peripheral devices, such as printers and scanners. Collaborates with other support teams to restore service and/or identify and resolve problems.

    Essential Duties & Responsibilities Required

    Principal Responsibilities:

     

    • Troubleshoots technical computing problems and provides end-user support and problem ticket resolution for Tech Data’s internal users.
    • Handles end-user requests for hardware and software for supported clients in the environment.
    • Updates assigned problem tickets and service requests.
    • Escalates problems and requests as appropriate.
    • Tracks and maintains site documentation, configurations, and maintenance. Completes special assignments and project work as needed.
    • May contribute to desktop/laptop software evaluations and upgrades.
    • May interface with third party vendors to resolve certain hardware/software problems.

     

    Job Level Specifications:

     

    • Intermediate knowledge of technical principles, concepts and standards acquired via academic instruction and/or relevant work experience of substantially the same level.
    • Develops solutions to defined tasks, typical computing problems and projects appropriate in scope and complexity; may be solved by the application of specialized technical knowledge, concepts or theories.
    • Work is usually performed independently and requires the exercise of judgment and discretion.
    • Receives initial direction and work may be reviewed for accuracy and quality.
    • Interacts mostly with immediate management, project leaders and other professionals within the department or function.

     

    Qualifications, Required Knowledge Skills & Abilities and Working Conditions

    Work Experience:

    • 3 to 5 years of relevant IT work experience in an enterprise-level environment

    Education and Certification(s):

    • Bachelor's degree or equivalent experience.
    • Distinguishing Characteristics: Able to communicate clearly and convey the necessary information; able to effectively work under stress and pressure.

    About Us

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