Tech Data - Americas

  • Support Engineer, Level 2

    Location US-OH-Groveport (Columbus)
    Req Number
    Weekly Work Hours
    9:00 PM - 6:00 AM
    Travel Required
    Less than 10%
    Relocation Assistance Available
    Working Time
  • Overview


    Provides technical expertise in the management and problem resolution of external client networks in a multi-vendor converged infrastructure environment. Such activities may include the following as well as other duties as assigned:

    Essential Duties & Responsibilities Required

    Principal Responsibilities:


    • Assists customers with technical solutions. Provides hardware and limited software support across multiple supplier/product lines converged solutions, specific focus on server, storage and networking for HPE and EMC.
    • Any certifications related to HPE, Data Domain and Avamar are beneficial.
    • Provides resolution of all technical and process related issues, using appropriate escalation points when necessary.
    • Reviews and consults with customers and technology group to clarify and/or resolve problems, evaluate operational and performance requirements.
    • Reviews and consults with customers concerning design, development and maintenance of products/services.
    • Communicates complex information and ideas clearly, concisely, and persuasively to target audiences.
    • Participates in products, solutions or services training to maintain technical knowledge, active certification and competence.
    • May assist in determining the feasibility of proposal, conferring with customers and technology group to clarify and/or resolve problem.
    • Support Tech Data related projects.


    Job Level Specifications:


    • Foundational knowledge of technical principles, concepts and standards acquired via academic instruction and/or relevant work experience of substantially the same level.
    • Develops solutions to defined tasks, typical problems and projects appropriate in scope and complexity.
    • May be solved by the application of specialized technical knowledge, concepts or theories.
    • Work is usually performed independently and requires the exercise of judgment and discretion.
    • Receives initial direction and work may be reviewed for accuracy and quality.
    • Interacts mostly with immediate management, project leaders and other professionals within the department or function.
    • Actions typically affect own work assignments and department but erroneous decisions or failure to accomplish work may require some assistance or resources from within the department to remedy.


    • 4 or more years of experience with remote access networking.
    • Strong technical understanding of smart devices (iPhone, Androids, iPads.)
    • Strong understanding of network access methods, wireless connections, 802.1x protocols, and mobile device technology
    • Experience working with an Active Directory Windows server environment with Windows laptops
    • Strong understanding of networking principles and components including TCP/IP, DHCP, DNS, LDAP, RADIUS, routers, switches and firewalls.
    • The ability to learn new software and technologies (both iPass and 3rd party) quickly and efficiently.
    • Moderate skills with Unix operating environments.
    • Strong understanding of VPN and other internet security technology.
    • Experience with SQL beneficial.
    • Experience with SDK app development and troubleshooting beneficial.
    • Excellent analytical and problem solving skills.
    • Familiarity with spreadsheet manipulation and analysis.


    Qualifications, Required Knowledge Skills & Abilities and Working Conditions

    Work Experience:



    Typically 3-5 years with bachelor's or equivalent or 1-3 years with master's Education and Certification(s):

    Bachelor's degree or equivalent experience


    Distinguishing Characteristics:



    One or more of the following certifications: VCP5, Cisco Data Center Unified Computing Support Specialist, CCNP, Hitachi Certified Professional Hitachi Certified Implementer, Cisco Data Centre Unified Computing Design Specialist, Network+, Server+, NAIP, NCDA, NCIE, HP-AIS, -ASE or MASE Travel for training and client support typically 10 - 20%

    About Us

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