Tech Data - Americas

  • Rep., Customer Service II

    Location US-OH-Groveport (Columbus)
    Req Number
    2018-21845
    Weekly Work Hours
    40
    Shift
    12pm - 9pm
    Travel Required
    None
    Relocation Assistance Available
    No
    Working Time
    Full-Time
  • Overview

    Job Description: Responds to inquiries, expedites critical orders, communicates dispositions, researches and resolves problems, and researches orders. May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers. May also perform other duties as assigned.

    Essential Duties & Responsibilities Required

    Job Level Specifications:

    • Applies general knowledge of the organization, job content, practices and procedures.
    • Has acquired the knowledge and skills necessary to be proficient in all aspects of job.
    • Performs functions moderately complex in nature and recognizes the need to apply various methods to accomplish tasks.
    • Work is performed independently under minimal supervision except for new assignments.
    • Sets priorities for performing work and managing time to complete tasks.
    • Interacts with peers and direct management.
    • Some exchange of information with other internal departments or work groups is required to perform role.
    • Based on nature of the role, may frequently field requests from others in the organization or externally.
    • Impact of decisions may affect the department.
    • Errors may result in moderate loss of time, resources and customer/user satisfaction.

    Qualifications, Required Knowledge Skills & Abilities and Working Conditions

    Work Experience:

    • 2 years of experience in a call center enviornment.
    • High School Diploma 
    • Must have computer, email, phone, communication and problem solving skills.
    • Must be able to multi-task and work in a fast paced environment.
    • Position requires the ability to travel.
    • Overtime may be required based on business need.

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