Tech Data - Americas

  • Sr. Technical Support Consultant

    Location US-OH-Groveport (Columbus)
    Req Number
    2018-21630
    Weekly Work Hours
    40
    Shift
    8AM -5PM
    Travel Required
    Less than 10%
    Relocation Assistance Available
    No
    Working Time
    Full-Time
  • Overview

    Job Summary: Provides technical support to customers by serving as the primary technical interface for Tech Data products, solutions, and services. Performs a variety of product, and technical support functions which include research and resolution of pre-sales technical and process related issues. Such activities may include the following as well as other duties as assigned. 

    Want to see more of what our services teams do? 

    Essential Duties & Responsibilities Required

    Principal Responsibilities: Assists customers with technical solutions. Provides hardware and limited software support across multiple supplier/product lines converged solutions, specific focus on server, storage and networking for HPE and EMC.

     

    Job Level Specifications: Foundational knowledge of technical principles, concepts and standards acquired via academic instruction and/or relevant work experience of substantially the same level. Develops solutions to defined tasks, typical problems and projects appropriate in scope and complexity. May be solved by the application of specialized technical knowledge, concepts or theories. Work is usually performed independently and requires the exercise of judgment and discretion. Receives initial direction and work may be reviewed for accuracy and quality. Interacts mostly with immediate management, project leaders and other professionals within the department or function. 

     

    • 4 or more years of experience with remote access networking.
    • Enterprise software experience required.
    • Strong technical understanding of smart devices (iPhone, Androids, iPads.)
    • Strong understanding of network access methods, wireless connections, 802.1x protocols, and mobile device technology
    • Experience working with an Active Directory Windows server environment with Windows laptops
    • Strong understanding of networking principles and components including TCP/IP, DHCP, DNS, LDAP, RADIUS, routers, switches and firewalls.
    • The ability to learn new software and technologies (both iPass and 3rd party) quickly and efficiently.
    • Moderate skills with Unix operating environments.
    • Strong understanding of VPN and other internet security technology.
    • Experience with SQL beneficial.
    • Experience with SDK app development and troubleshooting beneficial.
    • Excellent analytical and problem solving skills.
    • Familiarity with spreadsheet manipulation and analysis.

     

    Qualifications, Required Knowledge Skills & Abilities and Working Conditions

    Work Experience: Less than 2 years with bachelor's or equivalent combination of formal education and directly related experience. Education and Certification(s): Bachelor's degree or equivalent technical education Distinguishing Characteristics: Works with both internal & external customers

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