Tech Data - Americas

  • Salesforce Administrator

    Location US-GA-Duluth | US-FL-Clearwater | US-AZ-Tempe
    Req Number
    2018-21591
    Weekly Work Hours
    40
    Shift
    8AM-5PM
    Travel Required
    Less than 10%
    Relocation Assistance Available
    No
    Working Time
    Full-Time
  • Overview

    Tech Data is one of the world’s largest technology providers in IT distribution. Tech Data is currently ranked No. 83 on the Fortune 100® and has been named one of Fortune’s “World’s Most Admired Companies” for seven straight years.

     

    The Tech Data difference is in our people.  Every day customers like Best Buy, CDW, Office Depot, etc… depend on us to help them cost-effectively support the technology needs of end users of all sizes, including small- and medium-sized businesses, large enterprises, educational institutions, government agencies, and consumers.  Working for Tech Data, you will be supporting manufacturers such as, Apple, Brocade, Cisco, Dell, HP, IBM, Lenovo, Microsoft, Oracle, VMWare, etc…

     

    The video link below provides a glimpse into our world!

     

     

     

    The Salesforce Administrator ensures Tech Data is maximizing efficiency and capitalizing on the full features and benefits of our Force.com platform based on various user group needs. The Salesforce Administrator is tasked with facilitating requirements development sessions to gain an understanding of our current state processes and technology, and supporting implementation work that follows. The Salesforce Administrator will be responsible for the executing on the day-to-day configuration, support, maintenance and improvement of our Force.com platform.

    Essential Duties & Responsibilities Required

      •    Customization of Salesforce apps, objects (standard, custom, external), fields, record types, page layouts 
    •    Manage daily support and maintenance of internal Salesforce instance, and conduct long-term improvement operations to ensure compatibility with evolving requirements 
    •    Configure workflow rules, visual and process builder flows 
    •    Create, maintain views, reports and dashboards 
    •    Data management, de-duplication, validation, patching, backups, usage limits, etc. 
    •    Develop and provide one to one and small group user training. Develop and maintain documentation. Maintain user engagement 
    •    Change set, patch and release management (sandbox and production) 
    •    Manage App Exchange integrations 
     
    Other Duties & Responsibilities:
    •    Additional duties as assigned
    •    Meets attendance and punctuality standards

     

    Qualifications, Required Knowledge Skills & Abilities and Working Conditions

    Required Knowledge, Skills & Abilities:

     

    • 3+ years implementing, configuring or administering Salesforce Service Cloud
    • 2+ years with Financial Force suite including PSA, CPQ, or FFA
    • 3+ years designing and maintaining complex user roles, security, profiles, and workflows rules.
    • 2+ years using data loading tools.
    • 2+ years creating reports and dashboards.
    • 2+ years verification of SFDC upgrades.
    • 2+ years with Apex and Visualforce
    • ADM 201& 401 Certification is preferred 
    • AppExchange evaluation / installation solutions 
    • Able to recognize and attend to important details with accuracy and efficiency.
    • Communicate clearly and convey necessary information.
    • Able to create and conduct formal presentations.
    • Able to interact effectively with all levels of management.
    • Able to negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results.
    • Possesses strong multi-cultural interpersonal skills.
    • Constructively work under stress and pressure when faced with high workloads and deadlines.
    • Maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
    • Able to maintain confidentiality of sensitive information
    • Able to adjust readily to change and adapt as needed.
    • Able to build solid, effective working relationships with others.
    • Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
    • Able to quickly learn new systems and technology.
    • Able to use relevant computer system applications at an advanced level.

     

    Experience:
    •    3 to 5 Years of relevant work experience.

    Education & Certifications:
    •    Salesforce Certifications preferred
    •    Other Education / Certifications: Salesforce administration or developer Certification is preferred 

    Working Conditions:
    •   Occasional non-standard work hours or overtime as business requires.
    •   On-call availability required as necessary.
    •   Professional, office environment.
    •   Some travel required.

    About Us

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