Develops and delivers designated training programs for Tech Data employees for both non-exempt and managerial. Assesses, recommends, develops and/or sources needed training courses, materials, and activities.
Essential Duties & Responsibilities Required
Employee instruction: Provides classroom, one-on-one, and on the job training and instruction to new and existing employees on technical and non-technical subjects. Makes any necessary changes/additions to software applications training as necessary
Program Development/Implementation: Develops and/or sources specialized training programs as needed. Performs ongoing review and updating of existing designated training programs and materials.
Program Evaluation: Evaluates the effectiveness of programs delivered through various established measurement methods such as surveys, training skills attainment and management development.
Serves as "Performance Consultant": Effectively assists clients with needs assessments, skills gap identification and makes appropriate developmental activity suggestions based on information gathered.
Performs additional duties as assigned
Meets attendance and punctuality standards
Qualifications, Required Knowledge Skills & Abilities and Working Conditions
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Able to build solid, effective working relationships with others.
Able to assimilate research data from a variety of sources, analyze, and recommend appropriate courses of action to take.
Able to coach others in the development of their skills.
Able to constructively work under stress and pressure when faced with high workloads and deadlines.
Able to create and conduct formal presentations.
Able to display a preference for interacting with people, being friendly, outgoing, articulate and socially at ease.
Able to adjust readily to change and adapt as needed.
Able to avoid win/loss situations and ensure productive resolutions of conflict.
Able to display assertiveness and a high level of self-confidence.
Able to express ideas clearly and convey necessary information.
Able to facilitate group interactions.
Able to identify needs and opportunities and develop action plans to address.
Able to interact effectively with all levels of management.
Able to serve as a resource to others in the resolution of complex problems and issues.
Able to supervise, train, and evaluate the performance of subordinates.
Able to think strategically and tactically. Able to work independently with minimum supervision.
Able to maintain a positive attitude in the face of criticism, rejection, or failure.
Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
Able to negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results.
Able to prepare/analyze appropriate reports and other business correspondence. Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive. Possesses strong organizational and time management skills, driving tasks to completion.
Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at an intermediate level.
Experience in instructional design and training delivery required.
Corporate training experience preferred.
Able to maintain confidentiality of senstitive information.
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Tech Data is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)