Tech Data connects the world with the power of technology. Our end-to-end portfolio of products, services and solutions, highly specialized skills, and expertise in next-generation technologies enable channel partners to bring to market the products and solutions the world needs to connect, grow and advance. Tech Data is ranked No. 83 on the Fortune 500® and has been named one of Fortune’s World’s Most Admired Companies for nine straight years. To find out more, follow us on Twitter, LinkedIn, and Facebook.
The Technology Consultant II, provides technical support to customers by serving as the primary technical interface for Tech Data products, solutions, and services. Performs a variety of product, and technical support functions which include research and resolution of pre-sales technical and process related issues.
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Principal Responsibilities: Assists customers with technical solutions. Provides hardware and limited software support across multiple supplier/product lines converged solutions, specific focus on server, storage and networking for HPE and EMC. Any certifications related to HPE, Data Domain and Avamar are beneficial. Provides resolution of all technical and process related issues, using appropriate escalation points when necessary. Reviews and consults with customers and technology group to clarify and/or resolve problems, evaluate operational and performance requirements. Reviews and consults with customers concerning design, development and maintenance of products/services. Communicates complex information and ideas clearly, concisely, and persuasively to target audiences. Participates in products, solutions or services training to maintain technical knowledge, active certification and competence. May assist in determining the feasibility of proposal, conferring with customers and technology group to clarify and/or resolve problem. Support Tech Data related projects. Job Level Specifications: Foundational knowledge of technical principles, concepts and standards acquired via academic instruction and/or relevant work experience of substantially the same level. Develops solutions to defined tasks, typical problems and projects appropriate in scope and complexity. May be solved by the application of specialized technical knowledge, concepts or theories. Work is usually performed independently and requires the exercise of judgment and discretion. Receives initial direction and work may be reviewed for accuracy and quality. Interacts mostly with immediate management, project leaders and other professionals within the department or function. Actions typically affect own work assignments and department but erroneous decisions or failure to accomplish work may require some assistance or resources from within the department to remedy.
Less than 2 years with bachelor's or equivalent combination of formal education and directly related experience.
Education and Certification(s):
Bachelor's degree or equivalent technical education