Tech Data - Americas

  • Consultant, Technology II

    Location US-OH-Groveport (Columbus)
    Req Number
    2018-21405
    Weekly Work Hours
    40
    Shift
    first
    Travel Required
    10%
    Relocation Assistance Available
    No
    Working Time
    Full-Time
  • Overview

    Tech Data connects the world with the power of technology. Our end-to-end portfolio of products, services and solutions, highly specialized skills, and expertise in next-generation technologies enable channel partners to bring to market the products and solutions the world needs to connect, grow and advance. Tech Data is ranked No. 83 on the Fortune 500® and has been named one of Fortune’s World’s Most Admired Companies for nine straight years. To find out more, follow us on TwitterLinkedIn, and Facebook.

     

    The Technology Consultant II, provides technical support to customers by serving as the primary technical interface for Tech Data products, solutions, and services. Performs a variety of product, and technical support functions which include research and resolution of pre-sales technical and process related issues. 

    Learn more about Tech Data Global Lifecycle Management Services by watching our video!

    Essential Duties & Responsibilities Required

     

    Principal Responsibilities: Assists customers with technical solutions. Provides hardware and limited software support across multiple supplier/product lines converged solutions, specific focus on server, storage and networking for HPE and EMC. Any certifications related to HPE, Data Domain and Avamar are beneficial. Provides resolution of all technical and process related issues, using appropriate escalation points when necessary. Reviews and consults with customers and technology group to clarify and/or resolve problems, evaluate operational and performance requirements. Reviews and consults with customers concerning design, development and maintenance of products/services. Communicates complex information and ideas clearly, concisely, and persuasively to target audiences. Participates in products, solutions or services training to maintain technical knowledge, active certification and competence. May assist in determining the feasibility of proposal, conferring with customers and technology group to clarify and/or resolve problem. Support Tech Data related projects. Job Level Specifications: Foundational knowledge of technical principles, concepts and standards acquired via academic instruction and/or relevant work experience of substantially the same level. Develops solutions to defined tasks, typical problems and projects appropriate in scope and complexity. May be solved by the application of specialized technical knowledge, concepts or theories. Work is usually performed independently and requires the exercise of judgment and discretion. Receives initial direction and work may be reviewed for accuracy and quality. Interacts mostly with immediate management, project leaders and other professionals within the department or function. Actions typically affect own work assignments and department but erroneous decisions or failure to accomplish work may require some assistance or resources from within the department to remedy.

     

    • 4 or more years of experience with remote access networking.
    • Strong technical understanding of smart devices (iPhone, Androids, iPads.)
    • Strong understanding of network access methods, wireless connections, 802.1x protocols, and mobile device technology
    • Experience working with an Active Directory Windows server environment with Windows laptops
    • Strong understanding of networking principles and components including TCP/IP, DHCP, DNS, LDAP, RADIUS, routers, switches and firewalls.
    • The ability to learn new software and technologies (both iPass and 3rd party) quickly and efficiently.
    • Moderate skills with Unix operating environments.
    • Strong understanding of VPN and other internet security technology.
    • Experience with SQL beneficial.
    • Experience with SDK app development and troubleshooting beneficial.
    • Excellent analytical and problem solving skills.
    • Familiarity with spreadsheet manipulation and analysis.

     

    Qualifications, Required Knowledge Skills & Abilities and Working Conditions

    Work Experience:

    Less than 2 years with bachelor's or equivalent combination of formal education and directly related experience.

     

    Education and Certification(s):

    Bachelor's degree or equivalent technical education 

    About Us

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