Tech Data - Americas

  • Logistics Support Rep

    Location US-FL-Clearwater
    Req Number
    2018-21086
    Weekly Work Hours
    40
    Shift
    9-6pm
    Travel Required
    Less than 10%
    Relocation Assistance Available
    No
    Working Time
    Full-Time
  • Overview

    Tech Data connects the world with the power of technology. Our end-to-end portfolio of products, services and solutions, highly specialized skills, and expertise in next-generation technologies enable channel partners to bring to market the products and solutions the world needs to connect, grow and advance. Tech Data is ranked No. 83 on the Fortune 500® and has been named one of Fortune’s World’s Most Admired Companies for nine straight years. To find out more, follow us on Twitter, LinkedIn, and Facebook.

     

     

    Do you want to see what it's like to work at Tech Data?!

     

    Essential Duties & Responsibilities Required

    • Handles high call volume from internal and external customers and business partners to ensure customer service requirements are met (40)
    • Answers complex questions and provides resolution in regards to shipping/receiving deliveries, carrier requirements, etc. for customers and vendor partners. (20)
    • Identifies and evaluates Logistics related issues and concerns and determines if problematic and if resolution is required; suggest improvements to management when 2nd level support is needed. (15)
    • Enters data for reporting purposes (10)
    • Research and resolves Logistics issues in regards to shipping/receiving, carrier requirements and customer expectations. (10)
    • Coordinates and determines truckload spot rates through cost effective measurements. (5)
    • Meets attendance and punctuality standards

    Qualifications, Required Knowledge Skills & Abilities and Working Conditions

    Education:

    • HS diploma or GED required
    • Bachelor or Associates Degree preferred

     

    Minimum 6 months Customer Service experience in a high volume Call center atmosphere or relevant experience

    Logistics experience.

     

    About Us

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