Job Summary: Performs a variety of product, technical and engineering support functions inclusive of research, design and development of computer software/hardware systems. Creates, presents and/or executes strategies and prioritizes activities based on critical path analysis.
Responsibilities and Duties: Duties other than those specified may be assigned.
Consults with engineering and management to troubleshoot problems. Prepares or directs preparation of product for inbound or outbound orders. Test and configures a variety of Enterprise hardware, operating system software, and peripherals. Assembling Enterprise Systems, disk drives, mass storage devices and peripheral equipment and/or other related components. Troubleshoots and resolves integration and configuration problems involving system analysis. Troubleshoots problems to diagnose malfunctions and equipment failures and takes appropriate actions based on process requirements. Completes appropriate documentation regarding defective parts replacement, shipping, build process updates, etc. Acquiring basic knowledge of job content, practices and procedures. Still learning skills necessary to fully perform job. Performs functions that are routine in nature with minimal complexity or variation. Work is performed under supervision and receives detailed instructions to perform tasks. Follows priorities provided to them for performing work. Interacts mostly with immediate peers within assigned work group. Limited interaction and information exchange with other internal departments or work groups may be required to perform role. Impact of decisions is typically contained within assigned work.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Great opportunity for a technician with hand on skills with good troubleshooting skills. The requirements listed below are representative of the knowledge, skill, and/or ability required. The employee is occasionally required to lift up to 10 pounds; up to 25 pounds and up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Typically more than one year Education and Certification(s): High School Diploma or equivalent Distinguishing Characteristics: Specific department may require specialized certification, e.g. A+. Overtime may be required based on business need.