Tech Data - Americas

  • Solutions Sales Associate

    Location US-AZ-Tempe
    Req Number
    2018-20717
    Weekly Work Hours
    40
    Shift
    8-5,9-6,10-7
    Travel Required
    None
    Relocation Assistance Available
    No
    Working Time
    Full-Time
  • Overview

    Provides queue management of technical configuration solutions and quoting solutions requests for customers within assigned territory or is accountable for territory focused relationship based customer transactions in support of a large group with more complex solutions.

    Essential Duties & Responsibilities Required

    Duties and Responsibilities:

    • Provides the first call response focused on providing pricing and quoting the customer identified solution.
    • Engages with the customer to understand the scope of the solution request.
    • Utilizes entry-level knowledge and tool sets to configure, price, quote and process requests for specific hardware, software, services for identified configuration design solutions.
    • Creates and delivers initial solution to the customer, determining and communicating lead time and delivery based on product availability, build lead times, etc.
    • Provides assigned-territory customers with information to assist in making additional decisions regarding hardware, software, services and/or services renewal and warranty.
    • Adheres to customer program requirements utilizing customer contract information to ensure enforcement of terms, freight, inventory, pricing, etc.
    • Supplies final adjusted design solution pricing based on applicable programs, promotions and add-ons.
    • Uses internal resources to resolve or escalate all pertinent pre-sales issues, e.g., credit, engineering, etc.
    • Refers requests for product education and product alternatives outside of their area of knowledge to others.
    • Follows up on all opportunities and monitors the pipeline activity to close within the identified forecast period.
    • Contributes information to forecast consolidations.
    • Participates in planning and reviews for customers in the assigned territory.
    • Implements actions identified by management to resolve identified budgets gaps.
    • Maintains integrity of customer information in Tech Data systems, as appropriate.

    Knowledge and Skills:

    • Demonstrated entry-level working knowledge of product, pricing, customer service and sales strategy.
    • Demonstrated entry-level working knowledge of simple configuration solutions design, including tools, products and services, practices, procedures and methods.
    • Demonstrated ability to identify and use appropriate tools to price simple configuration requests.
    • Demonstrated working knowledge of sales and quoting systems.
    • Demonstrated verbal, written, interpersonal communications skills sufficient to work in a successful team environment and effectively interface with supplier and customer representatives by telephone and e-mail.
    • Demonstrated working-level attention to detail and the ability to organize, prioritize and accomplish multiple tasks based on identified process requirements.
    • Ability to perform mathematical calculations.

    Knowledge of distribution industry

    Qualifications, Required Knowledge Skills & Abilities and Working Conditions

    Work Experience:

    • One (1) year of experience in a configuration, sales or other related role with extensive customer service interface in a technical or product support role within a computer products, system solutions-related distribution business or similar environment.

    Education and Certification(s):

    • Associate Degree in business, IT or related field or an equivalent combination of formal education, training and directly related job experience. Product/supplier certifications as required.

    Distinguishing Characteristic(s):

    • This position provides entry-level first call response for assigned territory customers.

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