Tech Data - Americas

  • Solutions Associate

    Location US-FL-Clearwater
    Req Number
    2018-20571
    Weekly Work Hours
    40
    Shift
    10-7
    Travel Required
    None
    Relocation Assistance Available
    No
    Working Time
    Full-Time
  • Overview

    Who we are:  

     

    Tech Data is one of the world’s largest technology providers in IT distribution. Tech Data is currently ranked No. 107 on the Fortune 500® and has been named one of Fortune’s “World’s Most Admired Companies” for seven straight years.

     

    The Tech Data difference is in our people.  Every day customers like Best Buy, CDW, Office Depot, etc… depend on us to help them cost-effectively support the technology needs of end users of all sizes, including small- and medium-sized businesses, large enterprises, educational institutions, government agencies, and consumers.  Working for Tech Data, you will be supporting manufacturers such as, Apple, Brocade, Cisco, Dell, HP, IBM, Lenovo, Microsoft, Oracle, VMWare, etc…

     

    The video link below provides a glimpse into our world!

     

    Tech Data Corporate Video

     

    This position is responsible for processing transactions pertaining to designated Vendor / Accounts for specific product lines. Support for vendor specific questions via phone or e-mail.  Acts as an expert resource for information and guidance on Vendor Partners’ products and marketing programs.  Able to leverage knowledge of Vendor Partners and Tech Data’s internal resources to provide resolution or escalation to appropriate working party

    Essential Duties & Responsibilities Required

    • Responsible for administration of Inbound Emails
      • Prepares email quote and promo requests, bids and special pricing

     Responsible for administration of Customer Inbound Calls

      • Prepares and provides pricing
      • Answers customer questions on availability of products, and any shipping or service issues related to placed orders at a functional level
      • Provides order resolution
      • Enters order in system to ensure order placement is completed
      • Supports customer questions on vendor programs and promotions
      • Coordinates with other departments on vendor inbound call resolution by researching order status and communicating with customers and vendors
    • Account Management
      • Edits and maintains an accurate pipeline tracker with appropriate levels of customer service and follow-up.
      • Provides data in support of forecasting activities
      • Acts as a designated administrative point of contact for Vendor Partners, Customers, and internal Tech Data resources.
      • Maintains expertise on Vendor’s company, products, programs, competition, and market to be able to answer inquiries in a professional and accurate manner
      • Maintains daily transactional engagement with the customer and internal partners, and identifies and alerts consultants about future sales and growth opportunities.

     Order Management

      • Releases systemic order holds
      • Continuing contact with the customer in support of post sales order resolution

     Miscellaneous

      • May attend Tech Data events or visit customer sites as needed to promote designated vendor products.
      • Performs other additional duties as assigned.

    Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Builds solid, effective working relationships with others.
    • Constructively works under stress and pressure when faced with high workloads and deadlines.
    • Answers phone and greet public in a friendly and courteous manner.
    • Displays a preference for interacting with people, being friendly, outgoing, articulate and socially at ease.
    • Adjusts readily to change and adapt as needed.
    • Able to sit for long extended periods.
    • Uses relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at an intermediate level.
    • Maintains a positive attitude in the face of criticism, rejection, or failure.
    • Provides courteous, timely service when addressing customer questions and concerns.

    Qualifications, Required Knowledge Skills & Abilities and Working Conditions

    Preferred Educational:

    Bachelor Degree

    Previous Experience (Years & Type): 0-2 years experience

    Travel:Less than 10%

     Working Conditions:

    Professional, office environment.

    About Us

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