Tech Data - Americas

  • HP Field Services/Support Engineer I - Memphis, TN

    Location US-TN-Memphis
    Req Number
    Weekly Work Hours
    8am - 5pm
    Travel Required
    Working Time
    Position Type
  • Overview

    Do you have a passion for installing, configuring, and troubleshooting systems and servers?


    Our HP Field Services/Support Engineer:

    • Tests and analyzes hardware, including system, server software, routers, switches, lines, modems, adapters and servers. 
    • Ensures optimum integration level of software products, infrastructure, and data based on business needs, communications systems, and evolving technologies.
    • Develops and evaluates server/system performance criteria and measurement methods.  
    • Provides technical support / part replacement and problem resolution for external clients at a customer’s location or data center environment. 


    Here at Tech Data we believe in excellence, so join our winning team today!


    Learn more about the Tech Data Global Lifecycle Management Services team by watching our video!



    Essential Duties & Responsibilities Required

    Principal Responsibilities


    • Provides technical data/voice support to users
    • Performs broad, moderately complex assignments for a client’s environment at the customer’s location or in a data-center that require originality and ingenuity, using appreciable latitude.
    • Provides technical support to external clients and interpret customer reported problem(s).
    • Analyzes network needs and recommends changes in design and/or procedures
    • Contributes to the design of data/voice network architectures and integrations
    • Evaluates data/voice hardware and software requirements and capabilities and makes appropriate recommendations based on findings
    • Installs, configures, tests, and troubleshoots network hardware and software
    • Establishes secure environments for networks being installed
    • Gathers statistics on performance capacity and availability

    Qualifications, Required Knowledge Skills & Abilities and Working Conditions

    Job Level Specifications


    • Thorough knowledge and frequent application of technical standards, principles, concepts and techniques.      
    • Develops solutions to a wide variety of problem and works on projects requiring evaluation and analysis.  Applies technical knowledge, concepts or theories when determining which solutions are best applied.   
    • Work is performed independently requiring judgment and discretion.  May receive limited guidance for new assignments.  Work may be reviewed for overall technical adequacy.       
    • Interacts mostly with internal company contacts. May represents department across organization or externally on projects.           
    • Actions impact the completion of milestones within a project. Failure to accomplish work or erroneous decisions may result in delays to portions of a project and allocation of additional resources to remedy.



    • 2 years or less with bachelor's degree or equivalent




    • Bachelor's degree or equivalent experience


    Distinguishing Characteristics


    • (Preferred) - HP Server/Storage, 
    • (Plus) - VMware VCP, Cisco UCS, Network+, Server+, HP-AIS, Nimble, Riverbed, NetApp, Radisys.
    • Travel for training and client support typically 10 – 20%
    • CCNP or equivalent level certification in progress     
    • Intermediate experience in Cisco routing, switching and wireless networks     
    • Intermediate experience with Cisco ASA firewalls and client VPN devices      
    • Intermediate experience with IPSEC and B2 tunnel configuration       
    • Intermediate experience with services such as DNS, DHCP and WINS



    About Us

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