Tech Data - Americas

  • Technology Consultant, Field

    Location US-AZ-Tempe
    Req Number
    2018-20338
    Weekly Work Hours
    40
    Shift
    1st
    Travel Required
    40%
    Relocation Assistance Available
    No
    Working Time
    Full-Time
  • Overview

    Provides field technical support to customers by serving as the primary technical interface for Tech Data products, solutions, and services. Performs a variety of technical support functions which include research and resolution of pre-sales technical and process related issues. 

     

    Essential Duties & Responsibilities Required

    • Provides pre-sales consulting and support of all technical and process related issues, using appropriate escalation points when necessary.
    • Consults with customers and technology group to clarify and/or resolve problems, evaluate operational and performance requirements.
    • Consults with customers concerning pre-sales architecture, development and on-going support of products/services.
    • Assists sales channel, field sales teams and customers with pre-sales technical solutions.
    • Responsible for knowledge transfer of advanced technical theory to target audiences.
    • Communicates complex information and ideas clearly, concisely, and persuasively to target audiences.
    • Participates in products, solutions or services training to maintain technical knowledge, active certification and competence.
    • Assists in determining the feasibility of proposal, conferring with customers and technology group to deliver best-in-class solutions.
    • "Sells best of breed" Solutions that incorporate Tech Data services. Creates, presents, and executes technology strategies optimizing adoption of Data Analytics Solutions.

     

    Job Level Specifications:

    • Complete understanding and wide application of technical standards, principles, concepts and advanced techniques.
    • General knowledge of other related disciplines.
    • Develops solutions to complex problems where advanced analysis of data and technology is required.
    • Demonstrates good judgment in determining best techniques to achieve results.
    • Work is performed without appreciable direction using independent judgment and discretion.
    • Exercises considerable latitude in determining technical objectives.
    • Work may be reviewed at a high level from a relatively long-term perspective, for desired results.
    • Frequently represents organization as a prime technical contact on projects or contracts.
    • Interacts with external professionals on significant technical matters requiring coordination between organizations.
    • Actions impact the success and completion of a project.
    • Failure to accomplish work or erroneous decisions will result in serious project delays and expenditure of substantial resources to remedy.

    Qualifications, Required Knowledge Skills & Abilities and Working Conditions

    Work Experience: 3-5 years with bachelor's or equivalent combination of formal education and directly related experience. 1-3 years with master's Education and Certification(s): Bachelor's degree or equivalent technical education Distinguishing Characteristics: May be required to travel 50% of the time Field based Frequently represents organization as a prime technical contact on projects or contracts. Interacts with external professionals on significant technical matters requiring coordination between organizations.

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