Tech Data - Americas

  • Field Technology Consultant II - Dell EMC (Northeast US region)

    Location US-AZ-Tempe
    Req Number
    Weekly Work Hours
    Travel Required
    Relocation Assistance Available
    Working Time
  • Overview

    Job Summary: Provides field technical presales solution design to customers by serving as the primary technical interface for Tech Data products, solutions, and services. Performs a variety of product, and technical support functions which include research and resolution of pre-sales technical and process related issues. Must have the ability to meet customers face to face to influence the sales with strong presentation skills to C level executives. Such activities may include the following as well as other duties as assigned:


    Essential Duties & Responsibilities Required

    Principal Responsibilities:

    • Provides solution design assistance and training to internal and external customers, focused on the Dell EMC solutions portfolio.
    • Utilizes internal and vendor-supplied sizing and configuration tools to develop solution design offerings.
    • Provides pre-sales resolution of all technical and process related issues, using appropriate escalation points when necessary.
    • Consults with customers and technology group to clarify and/or resolve problems, evaluate operational and performance requirements.
    • Consults with customers concerning pre-sales design, development and maintenance of products/services.
    • Assists sales channel, field teams and customers with pre-sales technical solutions.
    • Responsible for knowledge transfer of advanced technical theory to target audiences.
    • Communicates complex information and ideas clearly, concisely, and persuasively to target audiences.
    • Participates in products, solutions or services training to maintain technical knowledge, active certification and competence.
    • Assists in determining the feasibility of proposal, conferring with customers and technology group to clarify and/or resolve problem.
    • Consults on advanced configurations on converged solutions.
    • "Sells best of breed" Solutions that include Tech Data services Creates, presents, and executes strategies.

    Job Level Specifications:

    • Complete understanding and wide application of technical standards, principles, concepts and advanced techniques.
    • General knowledge of other related disciplines.
    • Develops solutions to complex problems where advanced analysis of data and technology is required.
    • Demonstrates good judgment in determining best techniques to achieve results.
    • Work is performed without appreciable direction using independent judgment and discretion.
    • Exercises considerable latitude in determining technical objectives.
    • Work may be reviewed at a high level from a relatively long-term perspective, for desired results.
    • Frequently represents organization as a prime technical contact on projects or contracts.
    • Interacts with external professionals on significant technical matters requiring coordination between organizations.
    • Actions impact the success and completion of a project.
    • Failure to accomplish work or erroneous decisions will result in serious project delays and expenditure of substantial resources to remedy.

    Qualifications, Required Knowledge Skills & Abilities and Working Conditions

    Work Experience:

    • 6-9 years with bachelors' or equivalent combination of formal education and directly related experience.
    • 4-7 years with master's

    Education and Certification(s):

    • Bachelor's degree or equivalent technical education.
    • Vendor certifications highly preferred: Dell EMC, VMware, Brocade, Cisco, HPE.

    Distinguishing Characteristics:

    • May be required to travel 50% of the time.
    • Field-based certification in 3-4 brands or advanced technical certifications in 1-2 brands.

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