Tech Data - Americas

Partner Engagement Rep

Location US-FL-Clearwater
Req Number
Weekly Work Hours
Travel Required
Relocation Assistance Available
Working Time


Drives sales revenue and profitability of assigned Vendor Partner lines through to increasing market share, vendor product knowledge, special projects and outbound calling. Serves as Tech Data's expert on the Vendor Partner's product line and assists with order processing, returns, price list and is an escalation point for a larger vendor team. Develops and builds a strong relationship with the Vendor Partner and Tech Data's inside and field Sales teams and the reseller community for vendors' products. Identifies ways, through projects, to increase revenue, market share and overall profitability. Owns projects from inception to completion including reporting on successes and on ways to improve.

Essential Duties & Responsibilities Required

  • Out bounding to resellers to increase Tech Data's market share.
  • Handles inbound calls from internal and external customers assisting with any inquiries.
  • Customer enablement through training, webinars, and vendor support to grow the frequency and yield of current resellers. Frequency means increasing the number of orders from each reseller. Yield means increasing the average amount per order.
  • Serves as an escalation resource for quick and efficient problem resolution
  • Internal and external customer service for matters including order processing, returns, vendor product information and programs.
  • Team and sales training and leadership activities to improve the overall team and sales ability to help customers with vendor line
  • Special projects to Improve customer experience in the areas of usable information, order efficiencies, new markets etc.
  • Performs additional duties as assigned *Meets attendance and punctuality standards

Qualifications, Required Knowledge Skills & Abilities and Working Conditions

The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Adjusts readily to change and adapt as needed.
  • Avoids win/loss situations and ensure productive resolutions of conflict.
  • Builds solid, effective working relationships with others.
  • Constructively works under stress and pressure when faced with high workloads and deadlines.
  • Displays a preference for interacting with people, being friendly, outgoing, articulate and socially at ease.
  • Expresses ideas clearly and conveys necessary information.
  • Identifies areas of risk/concern in area of responsibility.
  • Identifies needs and opportunities and develops action plans to address.
  • Fosters two-way conversation.
  • Maintains a positive attitude in the face of criticism, rejection, or failure.
  • Negotiates skillfully, promotes/selsl ideas persuasively, and closes transactions with mutually beneficial results.
  • Provides courteous, timely service when addressing customer questions and concerns.
  • Quickly learns new systems and technology.
  • Recognizes and attends to important details with accuracy and efficiency.
  • Serves as a resource to others in the resolution of complex problems and issues.
  • Stays with a position or plan of action until the desired objective is achieved.
  • Uses relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at a basic level.
  • Works independently with minimum supervision.
  • Able to maintain confidentiality of sensitive information.


Education and Experience Required:

Minimum High School diploma or GED

2+ years relevant work experience

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