Tech Data - Americas

Sales Associate, Cloud Solutions

Location US-AZ-Tempe
Req Number
Weekly Work Hours
Travel Required
Relocation Assistance Available
Working Time


Job Description: Provides entry-level first call response for cloud solutions for customers within assigned territory or is accountable for territory focused relationship based customer transactions in support of a large group with more complex solutions. Accountable for opportunity forecasting and pipeline management for the same group of assigned-territory customers.

Essential Duties & Responsibilities Required

Duties and Responsibilities:

  • Provides the first call response focused on providing cloud solution.
  • Engages with the customer to understand the scope of the solution request.
  • Utilizes entry-level knowledge and tool sets to configure, process requests for specific software, services for identified configuration design solutions.
  • Creates and delivers initial solution to the customer, determining and communicating requirements.
  • Provides assigned-territory customers with information to assist in making additional decisions regarding software, services and/or services renewal and requirements.
  • Adheres to customer program requirements utilizing customer contract information to ensure enforcement of terms,pricing, etc.
  • Supplies final adjusted design solution estimates based on applicable programs, promotions and add-ons.
  • Uses internal resources to resolve or escalate all pertinent pre-sales issues, e.g., credit, engineering, etc.
  • Refers requests for product education and product alternatives outside of their area of knowledge to others.
  • Follows up on all opportunities and monitors the pipeline activity to close within the identified forecast period. Contributes information to forecast consolidations. Participates in planning and reviews for customers in the assigned territory.
  • Implements actions identified by management to resolve identified budgets gaps.
  • Maintains integrity of customer information in Tech Data systems, as appropriate.

Knowledge and Skills:

Demonstrated entry-level working knowledge of the following:

Cloud Solutions, customer service and sales strategy.

Entry-level working knowledge of simple configuration solutions design, including tools, products and services, practices, procedures and methods.

Ability to identify and use appropriate tools to price simple configuration requests.

Working knowledge of sales and quoting systems.

Verbal, written, interpersonal communications skills sufficient to work in a successful team environment and effectively interface with supplier and customer representatives by telephone and e-mail.

Working-level attention to detail and the ability to organize, prioritize and accomplish multiple tasks based on identified process requirements.


Ability to perform mathematical calculations.

Knowledge of distribution industry.

Qualifications, Required Knowledge Skills & Abilities and Working Conditions

Work Experience: One (1) year of experience in a cloud, configuration, sales or other related role with extensive customer service interface in a technical or product support role within a computer products, system solutions-related distribution business or similar environment.


Education and Certification(s): Associate Degree in business, IT or related field or an equivalent combination of formal education, training and directly related job experience. Product/supplier certifications as required. Distinguishing Characteristic(s): This position provides entry-level first call response for assigned territory customers.

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