Job Description: Provides entry-level first call response for cloud solutions for customers within assigned territory or is accountable for territory focused relationship based customer transactions in support of a large group with more complex solutions. Accountable for opportunity forecasting and pipeline management for the same group of assigned-territory customers.
Duties and Responsibilities:
Knowledge and Skills:
Demonstrated entry-level working knowledge of the following:
Cloud Solutions, customer service and sales strategy.
Entry-level working knowledge of simple configuration solutions design, including tools, products and services, practices, procedures and methods.
Ability to identify and use appropriate tools to price simple configuration requests.
Working knowledge of sales and quoting systems.
Verbal, written, interpersonal communications skills sufficient to work in a successful team environment and effectively interface with supplier and customer representatives by telephone and e-mail.
Working-level attention to detail and the ability to organize, prioritize and accomplish multiple tasks based on identified process requirements.
Ability to perform mathematical calculations.
Knowledge of distribution industry.
Work Experience: One (1) year of experience in a cloud, configuration, sales or other related role with extensive customer service interface in a technical or product support role within a computer products, system solutions-related distribution business or similar environment.
Education and Certification(s): Associate Degree in business, IT or related field or an equivalent combination of formal education, training and directly related job experience. Product/supplier certifications as required. Distinguishing Characteristic(s): This position provides entry-level first call response for assigned territory customers.