Job Summary: Tests and analyzes hardware, including system, server software, routers, switches, lines, modems, adapters and servers. Ensures optimum integration level of software products, infrastructure, and data based on business needs, communications systems, and evolving technologies. Develops and evaluates server/system performance criteria and measurement methods. Provides technical support / part replacement and problem resolution for external clients at a customer’s location or data center environment. Such activities may include the following as well as other duties as assigned:
Provides technical data/voice support to users
Work may be performed at a customer’s location or in a data center environment.
Performs data/voice troubleshooting to isolate and diagnose server/system problems
Installs, configures, tests, and troubleshoots server/system hardware and software
Job Level Specifications:
Foundational knowledge of technical principles, concepts and standards acquired via academic instruction and/or relevant work experience of substantially the same level.
Develops solutions to defined tasks, typical problems and projects appropriate in scope and complexity. May be solved by the application of specialized technical knowledge, concepts or theories.
Work is usually performed independently and requires the exercise of judgment and discretion. Receives initial direction and work may be reviewed for accuracy and quality.
Interacts mostly with immediate management, project leaders and other professionals within the department or function.
Actions typically affect own work assignments and department but erroneous decisions or failure to accomplish work may require some assistance or resources from within the department to remedy.
Typically less than 4 years with bachelor's or equivalent
Bachelor's degree or equivalent experience
Preferred - HP Certifications
Plus - VMware VCP, Cisco UCS, Network+, Server+, HP-AIS, Nimble, Riverbed, NetApp, Radisys.
Travel for training and client support typically 10 – 20%
Cisco CCNA or equivalent level certification preferred
Experience supporting IP routing, switching and network protocols
Working knowledge of Cisco routers, switches and wireless access points
Experience troubleshooting physical and logical network connectivity issues
Price of Admission
15: Customer Focus
29: Integrity and Trust
61: Technical Learning
1: Action Oriented
51: Problem Solving