Tech Data - Americas

  • HP Field Services/Support Engineer II - Phoenix, AZ

    Location US-AZ-Phoenix
    Req Number
    Weekly Work Hours
    Travel Required
    Relocation Assistance Available
    Working Time
  • Overview

    Job Summary:  Analyzes, plans and modifies internal company systems and servers. Tests and analyzes systems and servers facilities, including network control software, routers, switches, lines, modems, adapters.  Ensures optimum integration level of software products, infrastructure, and data based on business needs, communications systems, and evolving technologies. Develops and evaluates systems and servers performance criteria and measurement methods.  Provides basic technical support / part replacement and problem resolution for external clients at a customer’s location or data center environment.  Such activities may include the following as well as other duties as assigned:

    Essential Duties & Responsibilities Required

    Principal Responsibilities:

    Provides technical data/voice support to users
    Work may be performed at a customer’s location or in a data center environment.
    Performs data/voice troubleshooting to isolate and diagnose systems problems
    Analyzes systems and servers needs and recommends changes in design and/or procedures
    Contributes to the design of data/voice systems architectures and integrations
    Evaluates data/voice hardware and software requirements and capabilities and makes appropriate recommendations based on findings
    Installs, configures, tests, and troubleshoots systems hardware and software
    Establishes secure environments for systems and servers being installed
    Gathers statistics on performance capacity and availability

    Qualifications, Required Knowledge Skills & Abilities and Working Conditions

    Job Level Specifications:

    Thorough knowledge and frequent application of technical standards, principles, concepts and techniques.     
    Develops solutions to a wide variety of problem and works on projects requiring evaluation and analysis.  Applies technical knowledge, concepts or theories when determining which solutions are best applied.  
    Work is performed independently requiring judgment and discretion.  May receive limited guidance for new assignments.  Work may be reviewed for overall technical adequacy.      
    Interacts mostly with internal company contacts. May represents department across organization or externally on projects.          
    Actions impact the completion of milestones within a project. Failure to accomplish work or erroneous decisions may result in delays to portions of a project and allocation of additional resources to remedy.



    Typically 3-5 years with bachelor's or equivalent or 1-3 years with master's



    Bachelor's degree or equivalent experience


    Distinguishing Characteristics:

    (Preferred) - HP Server/Storage,
    (Plus) - VMware VCP, Cisco UCS, Network+, Server+, HP-AIS, Nimble, Riverbed, NetApp, Radisys.
     Travel for training and client support typically 10 – 20%
    CCNP or equivalent level certification in progress    
    Intermediate experience in Cisco routing, switching and wireless networks    
    Intermediate experience with Cisco ASA firewalls and client VPN devices     
    Intermediate experience with IPSEC and B2 tunnel configuration      
    Intermediate experience with services such as DNS, DHCP and WINS



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