Tech Data - US

HP Technical Support/Maintenance II

Location US-AZ-Phoenix
Req Number
Weekly Work Hours
Travel Required
Relocation Assistance Available
Working Time


Job Summary:  Designs, analyzes, plans and modifies internal company networks. Tests and analyzes network facilities, including network control software, routers, switches, lines, modems, adapters and servers.  Ensures optimum integration level of software products, infrastructure, and data based on business needs, communications systems, and evolving technologies. Develops and evaluates network performance criteria and measurement methods.  Such activities may include the following as well as other duties as assigned:

Essential Duties & Responsibilities Required

Principal Responsibilities:

Provides technical data/voice support to users
Performs broad, moderately complex assignments for a client’s environment at the customer’s location or in a data-center that require originality and ingenuity, using appreciable latitude.
Provides technical support to external clients and interpret customer reported problem(s).
Performs data/voice troubleshooting to isolate and diagnose network problems
Analyzes network needs and recommends changes in design and/or procedures
Contributes to the design of data/voice network architectures and integrations
Evaluates data/voice hardware and software requirements and capabilities and makes appropriate recommendations based on findings
Installs, configures, tests, and troubleshoots network hardware and software
Establishes secure environments for networks being installed
Gathers statistics on performance capacity and availability

Qualifications, Required Knowledge Skills & Abilities and Working Conditions

Job Level Specifications:

Thorough knowledge and frequent application of technical standards, principles, concepts and techniques.     
Develops solutions to a wide variety of problem and works on projects requiring evaluation and analysis.  Applies technical knowledge, concepts or theories when determining which solutions are best applied.  
Work is performed independently requiring judgment and discretion.  May receive limited guidance for new assignments.  Work may be reviewed for overall technical adequacy.      
Interacts mostly with internal company contacts. May represents department across organization or externally on projects.          
Actions impact the completion of milestones within a project. Failure to accomplish work or erroneous decisions may result in delays to portions of a project and allocation of additional resources to remedy.



Typically 3-5 years with bachelor's or equivalent or 1-3 years with master's



Bachelor's degree or equivalent experience


Distinguishing Characteristics:

(Preferred) - HP Server/Storage,
(Plus) - VMware VCP, Cisco UCS, Network+, Server+, HP-AIS, Nimble, Riverbed, NetApp, Radisys.
 Travel for training and client support typically 10 – 20%
CCNP or equivalent level certification in progress    
Intermediate experience in Cisco routing, switching and wireless networks    
Intermediate experience with Cisco ASA firewalls and client VPN devices     
Intermediate experience with IPSEC and B2 tunnel configuration      
Intermediate experience with services such as DNS, DHCP and WINS

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