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  • HP Technical Support/Maintenance II

    Location US-OH-Groveport (Columbus)
    Req Number
    2018-19529
    Weekly Work Hours
    40
    Shift
    8am - 5pm
    Travel Required
    20%
    Relocation Assistance Available
    No
    Working Time
    Full-Time

    • Overview

    Job Summary:  Designs, analyzes, plans and modifies internal company networks. Tests and analyzes network facilities, including network control software, routers, switches, lines, modems, adapters and servers.  Ensures optimum integration level of software products, infrastructure, and data based on business needs, communications systems, and evolving technologies. Develops and evaluates network performance criteria and measurement methods.  Such activities may include the following as well as other duties as assigned:

    Essential Duties & Responsibilities Required

    Principal Responsibilities:

    Provides technical data/voice support to users
    Performs broad, moderately complex assignments for a client’s environment at the customer’s location or in a data-center that require originality and ingenuity, using appreciable latitude.
    Provides technical support to external clients and interpret customer reported problem(s).
    Performs data/voice troubleshooting to isolate and diagnose network problems
    Analyzes network needs and recommends changes in design and/or procedures
    Contributes to the design of data/voice network architectures and integrations
    Evaluates data/voice hardware and software requirements and capabilities and makes appropriate recommendations based on findings
    Installs, configures, tests, and troubleshoots network hardware and software
    Establishes secure environments for networks being installed
    Gathers statistics on performance capacity and availability

    Qualifications, Required Knowledge Skills & Abilities and Working Conditions

    Job Level Specifications:

    Thorough knowledge and frequent application of technical standards, principles, concepts and techniques.     
    Develops solutions to a wide variety of problem and works on projects requiring evaluation and analysis.  Applies technical knowledge, concepts or theories when determining which solutions are best applied.  
    Work is performed independently requiring judgment and discretion.  May receive limited guidance for new assignments.  Work may be reviewed for overall technical adequacy.      
    Interacts mostly with internal company contacts. May represents department across organization or externally on projects.          
    Actions impact the completion of milestones within a project. Failure to accomplish work or erroneous decisions may result in delays to portions of a project and allocation of additional resources to remedy.

     

    Experience:

    Typically 3-5 years with bachelor's or equivalent or 1-3 years with master's

     

    Education/Certification:

    Bachelor's degree or equivalent experience

     

    Distinguishing Characteristics:

    (Preferred) - HP Server/Storage,
    (Plus) - VMware VCP, Cisco UCS, Network+, Server+, HP-AIS, Nimble, Riverbed, NetApp, Radisys.
     Travel for training and client support typically 10 – 20%
    CCNP or equivalent level certification in progress    
    Intermediate experience in Cisco routing, switching and wireless networks    
    Intermediate experience with Cisco ASA firewalls and client VPN devices     
    Intermediate experience with IPSEC and B2 tunnel configuration      
    Intermediate experience with services such as DNS, DHCP and WINS

    About Us

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    Tech Data is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. PAY TRANSPARENCY NONDISCRIMINATION PROVISION The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)