Tech Data - Americas

  • Route Driver - Worcester, Massachusetts

    Location US-MA-Worcester | US-MA-Springfield
    Req Number
    2018-19506
    Weekly Work Hours
    40
    Shift
    8am - 5pm; 1 -3 nights on road per week
    Travel Required
    100%
    Relocation Assistance Available
    No
    Working Time
    Full-Time
  • Overview

    Conducts route sales in a designated territory, calling on identified customers within the territory developing relationships that leverage the opportunity to sell the company repair services. Such activities may include the following as well as other duties as assigned (see below)

     

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    Essential Duties & Responsibilities Required

    Principal Responsibilities:

    • The front line contact with existing and new customers providing information regarding repair services scope and capabilities
    • Provides on-site service pickup of equipment for repair and delivers exceptional customer service
    • Develops positive customer relationships and uses knowledge of the customer's operation to leverages sales growth opportunities
    • Drive positive referrals for new accounts identification and entry opportunity for sales engagement
    • Responds to requests for information for price, quotes and process order requests to capture additional sales
    • Follows-up leads for additional business opportunities that add additional value
    • Manages the order process as needed to provide a positive customer experience
    • Expedites communications of issues and resolution activities to reinforce the business service value to the customer
    • Participates in cross-functional teams and /or meetings of subject matter experts for both expanded technical knowledge and sales opportunities as they occur
    • Participates in the development of process improvements and maintains vigilance for best practice and process re-design
    • Facilitates shipment of equipment to repair centers

    Job Level Specifications:

    • Extensive knowledge of the organization, job content, practices and procedures.
    • Has a breadth of knowledge enabling high level of contribution to multiple tasks.
    • Works on complex problems that require significant judgment and initiative.
    • Work is performed under minimal guidance and assigned in the form of desired expectations.
    • Independent judgment is used to determine best approach and creativity is expected to achieve maximum results and handle new situations.
    • Exchanges information with other departments or external contacts.
    • May coordinate own work with that of other work groups.
    • Will likely field requests from senior management, others in the organization and external contacts.
    • Actions have appreciable impact to own department as well as others.
    • Errors may be difficult to detect and remedy and will likely result in loss of customer business, materials, money and/or time.

    Qualifications, Required Knowledge Skills & Abilities and Working Conditions

    Work Experience:

    • Typically 5+ years

    Education and Certification(s):

    • High School Diploma or equivalent

    Distinguishing Characteristics:

    • Valid drivers license and clean driving record is required

    About Us

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