Tech Data - Americas

  • Partner Engagement Rep

    Location US-FL-Clearwater
    Req Number
    Weekly Work Hours
    Travel Required
    Less than 10%
    Relocation Assistance Available
    Working Time
  • Overview

    Drives enablement cadence for assigned Vendor Partner lines through vendor product/services/support knowledge, special projects execution and outbound appointment setting. 


    **This person will lead projects focused on the design and delivery of partner enablement roadmaps that drive competency in the Tech Data partner community.**  Serves as Tech Data's expert on the Vendor Partner's product line and assists with partner enablement, education, and training needs.


    Develops and builds a strong relationship with the Vendor Partner and Tech Data's inside and field Sales teams and the reseller community for vendors' products. Identifies ways, through projects, to increase partner capabilities/health to drive market share and overall profitability.


    Owns projects from inception to completion including reporting on successes and on ways to improve.


    Essential Duties & Responsibilities Required

    • Design and delivery of partner enablement roadmaps that drive partner competency 
    • Out bounding to resellers to set enablement appointments
    • Customer enablement through training, webinars, and vendor support to grow the frequency and yield of current resellers. Frequency means increasing the number of orders from each reseller. Yield means increasing the average amount per order.
    • Serves as an escalation resource for quick and efficient problem resolution related to partner enablement
    • Internal and external customer service for matters including order processing, returns, vendor product information and programs.
    • Team and sales training and leadership activities to improve the overall team and sales ability to help customers with vendor line
    • Special projects to Improve customer experience in the areaof enablement
    • Performs additional duties as assigned *Meets attendance and punctuality standards

    Qualifications, Required Knowledge Skills & Abilities and Working Conditions

    The requirements listed below are representative of the knowledge, skill, and/or ability required.

    • Create robust enablement partner facing content
    • Adjust readily to change and adapt as needed.
    • Avoid win/loss situations and ensure productive resolutions of conflict.
    • Build solid, effective working relationships with others.
    • Constructively work under stress and pressure when faced with high workloads and deadlines.
    • Display a preference for interacting with people, being friendly, outgoing, articulate and socially at ease.
    • Express ideas clearly and convey necessary information.
    • Identify areas of risk/concern in area of responsibility.
    • Identify needs and opportunities and develop action plans to address.
    • Foster two-way conversation. Able to maintain a positive attitude in the face of criticism, rejection, or failure.
    • Negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results.
    • Provide courteous, timely service when addressing customer questions and concerns.
    • Quickly learn new systems and technology. Able to recognize and attend to important details with accuracy and efficiency.
    • Serve as a resource to others in the resolution of complex problems and issues.
    • Stay with a position or plan of action until the desired objective is achieved.
    • Use relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at a basic level.
    • Work independently with minimum supervision.*Able to maintain confidentiality of sensitive information.


    Education & Experience Required:


    Minimum High School diploma/GED required


    2+ years relevant work experience



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