Tech Data - US

Program Specialist

US-TX-San Antonio
Req Number
2017-18951
Weekly Work Hours
40
Shift
9:00AM - 6:00PM
Travel Required
Less than 10%
Relocation Assistance Available
No
Working Time
Full-Time

Overview

Manages assigned Supplier and Partner programs for Tech Data. Serves as the primary liaison between the company sales team, suppliers, and resellers. Communicates and coordinates program-related training for resellers and internal sales, and sales support teams.  Responsible for daily consultative, customer facing engagements for the program(s). Liaison between Tech Data, Suppliers, and resellers for program changes, updates, process, trainings, etc. Is actively involved in and maintains current knowledge on all program changes, requirements and parameters and provides feedback to Suppliers and Partners regarding program. Could be first focal point that partners will have with Tech Data support, so customer relationship building and follow-up is critical. Helps to deploy improvements and coordinates activities to complete. Creates communications to keep Resellers and Tech Data sales teams up to date on initiatives and programs. Plans, coordinates, executes and/or On-boarding activities required. Conducts detailed reseller certification analysis, creates reports and gap plans to ensure resellers are compliant.

Essential Duties & Responsibilities Required

  • In depth knowledge of Supplier programs, Supplier systems, and Supplier provided training
  • Sales mentality
  • Must demonstrate excellent verbal and written communication skills sufficient to work in a successful team environment and effectively interface with partner and supplier by telephone and /or email
  •  Ability to work well in time-sensitive situations where customer satisfaction is the ultimate goal
  •        Ability to interact well with others, good     phone communication skills, good communication and people skills, professional demeanor
  • Program management skills
  • Attention to detail, excellent time management and multi-tasking skills
  •            Knowledge of the IT distribution industry
  • Efficient with Microsoft Office products

  •            Proficient knowledge and ability to fully utilize all TD business information tools

Additional Duties and Responsibilities:
    Performs other duties as assigned
    Position is open to all internal candidates

Qualifications, Required Knowledge Skills & Abilities and Working Conditions

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Able to adjust readily to change and adapt as needed.
  • Able to analyze and resolve complex issues and problems in a sound and timely fashion.
  • Able to answer phone and greet public in a friendly and courteous manner.
  • Able to assimilate research data from a variety of sources, analyze, and recommend appropriate courses of action to take.
  • Able to avoid win/loss situations and ensure productive resolutions of conflict.
  • Able to be diplomatic when handling calls/correspondence for Management.
  • Able to build solid, effective working relationships with others.
  • Able to comprehend, integrate, and improve upon complex cross-functional business processes
  • Able to constructively work under stress and pressure when faced with high workloads and deadlines.
  • Able to create and conduct formal presentations.
  • Able to display assertiveness and a high level of self-confidence.
  • Able to execute oral and written instructions and to request clarification when needed.
  • Able to exhibit a strong level of vigor, intensity, competitiveness, and endurance.
  • Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
  • Able to express ideas clearly and convey necessary information.
  • Able to facilitate group interactions.
  • Able to identify areas of risk/concern in area of responsibility.
  • Able to identify needs and opportunities and develop action plans to address.
  • Able to interact effectively with all levels of management.
  • Able to listen attentively and foster two-way dialogue.
  • Able to maintain a positive attitude in the face of criticism, rejection, or failure.
  • Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
  • Able to maintain confidentiality of sensitive information.
  • Able to negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results.
  • Able to operate common office equipment.
  • Able to perform basic mathematical calculations.
  • Able to prepare/analyze appropriate reports and other business correspondence.
  • Able to provide courteous, timely service when addressing customer questions and concerns.
  • Able to quickly learn new systems and technology.
  • Able to recognize and attend to important details with accuracy and efficiency.
  • Able to serve as a resource to others in the resolution of complex problems and issues.
  • Able to sort through numerical information and recognize trends and details.
  • Able to standardize and effectively train personnel on new procedures / policies
  • Able to stay with a position or plan of action until the desired objective is achieved.
  • Able to think strategically and tactically.
  • Able to troubleshoot system-related problems.
  • Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at an intermediate level.
  • Able to work independently with minimum supervision.
  • Knowledge and/or expertise in related area of responsibility.
  • Must have independent thought, ability to organize individual work product as well as project based personnel
  • Possesses strong data entry skills.
  • Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive.
  • Possesses strong organizational and time management skills, driving tasks to completion.



 

 

Required Educational:
  • High School/G.E.D.
Preferred Educational:
  • Bachelor Degree
  • or related job experience in the Supply Chain disciplines

Previous Experience (Years & Type):
    minumum 2 years in relationship management

Certifications:
    Five years of industry related experience and or Bachelor degree in related discipline.

Working Conditions:
  • Able to hear.
  • Able to see.
  • Consistent non-standard work or overtime as business requires.
  • Professional, office environment.
  • Some travel required.

 

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The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.

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