Tech Data - US

Rep., Customer Service II

US-GA-Duluth
Req Number
2017-18936
Weekly Work Hours
40
Shift
9-5
Travel Required
Less than 10%
Relocation Assistance Available
No
Working Time
Full-Time

Overview

Responds to inquiries, expedites orders, communicates dispositions, researches and resolves problems, and researches orders. May provide quote preparation, order tracking, backlog processing, invoicing, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers. May also perform other duties as assigned. Experience with IT Hardware and/or Transportation a plus.

Essential Duties & Responsibilities Required

Job Level Specifications:

  • Applies general knowledge of the organization, job content, practices and procedures. Has acquired the knowledge and skills necessary to be proficient in all aspects of job.
  • Performs functions moderately complex in nature and recognizes the need to apply various methods to accomplish tasks.
  • Work is performed independently under minimal supervision except for new assignments.
  • Sets priorities for performing work and managing time to complete tasks. Interacts with peers and direct management.
  • Some exchange of information with other internal departments or work groups is required to perform role.
  • Based on nature of the role, may frequently field requests from others in the organization or externally.
  • Impact of decisions may affect the department.
  • Errors may result in moderate loss of time, resources and customer/user satisfaction.

Qualifications, Required Knowledge Skills & Abilities and Working Conditions

Work Experience:

  • Typically 2+ years

Education and Certification(s):

  • High School Diploma or equivalent

Distinguishing Characteristics:

  • Must have computer, email, phone, communication and problem solving skills.
  • Must be able to multi-task and work in a fast paced environment. 
  • Experience with IT equipment and/or Transportation is a plus.
  • Overtime may be required based on business need.

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