Tech Data - US

Consultant, Field Technology II

US-AZ-Tempe
Req Number
2017-18923
Weekly Work Hours
40
Shift
8-5
Travel Required
50%
Relocation Assistance Available
No
Working Time
Full-Time

Overview

Job Summary: Provides field technical support to customers by serving as the primary technical interface for Tech Data products, solutions, and services with a particular focus in F5 technology. Performs a variety of product, and technical support functions which include research and resolution of pre-sales technical and process related issues. 

Essential Duties & Responsibilities Required

Principal Responsibilities:

  • Provides pre-sales resolution of all technical and process related issues, using appropriate escalation points when necessary.
  • Consults with customers and technology group to clarify and/or resolve problems, evaluate operational and performance requirements.
  • Consults with customers concerning pre-sales design, development and maintenance of products/services.
  • Assists sales channel, field teams and customers with pre-sales technical solutions.
  • Responsible for knowledge transfer of advanced technical theory to target audiences.
  • Communicates complex information and ideas clearly, concisely, and persuasively to target audiences.
  • Participates in products, solutions or services training to maintain technical knowledge, active certification and competence.
  • Assists in determining the feasibility of proposal, conferring with customers and technology group to clarify and/or resolve problem.
  • "Sells best of breed" Solutions that include Tech Data services
  • Creates, presents, and executes strategies.

Qualifications, Required Knowledge Skills & Abilities and Working Conditions

Job Level Specifications:

  • Understanding and wide application of technical networking and security standards, principles, concepts and advanced techniques.
  • Develops solutions to complex problems where advanced analysis of data and technology is required.
  • Demonstrates good judgment in determining best techniques to achieve results.
  • Work is performed without appreciable direction using independent judgment and discretion.
  • Frequently represents organization as a prime technical contact on projects or contracts.
  • Interacts with external professionals on significant technical matters requiring coordination between organizations. 
  • May be required to travel 50% of the time

 

Work Experience:

  • 6-9 years with bachelors' or equivalent combination of formal education and directly related experience.
  • 4-7 years exerpience with networking and/or security concepts
  • Preferred: technical understanding of F5 portfolio of products
  • Field based Certification in 3-4 brands or advanced technical certifications in 1-2 brands.

About Us

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