Tech Data - US

Customer Service Representative I

US-OH-Groveport (Columbus)
Req Number
2017-18840
Weekly Work Hours
40
Shift
3rd
Travel Required
None
Relocation Assistance Available
No
Working Time
Full-Time

Overview

 

Job Summary:

The CSR I position provides customer support to incoming callers requesting assistance. This position will be leveraged across multiple customer bases. Position requires the ability to efficiently multi-task. The role provides guidance to customers on proper procedures and requirements. Duties also include providing customers with service updates and addressing customer concerns and complaints. The position is responsible for routing customers to other service areas based on specific needs. The position requires making outgoing calls to provide customer quotes for repairs, to coordinate onsite repairs and to schedule appointments.  The ability to complete administrative tasks utilizing tools such as SAP is also a requirement. The role requires the ability to take calls and input data into project databases, updating customer accounts and creating service tickets while actively engaging with customers.

Essential Duties & Responsibilities Required

 

Job Level Specifications:

  • Acquiring basic knowledge of job content, practices and procedures.
  • Still learning skills necessary to fully perform job.
  • Performs functions that are routine in nature with minimal complexity or variation.
  • Work is performed under supervision and receives detailed instructions to perform tasks.
  • Follows priorities provided to them for performing work.
  • Interacts mostly with immediate peers within assigned work group.
  • Limited interaction and information exchange with other work groups may be required to perform role.
  • Based on nature of the role, may field requests from others in the organization.
  • Impact of decisions is typically contained within assigned work.

Qualifications, Required Knowledge Skills & Abilities and Working Conditions

 

Experience:

 Typically less than one year


Education/Certification:

 High School Diploma or equivalent


Distinguishing Characteristics:

 Basic computer, email, phone and communication skills.

 Must be able to multi-task and work in a fast paced environment.

 Position requires the ability to travel.

 Overtime may be required based on business need.

About Us

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed