The CSR I position provides customer support to incoming callers requesting assistance. This position will be leveraged across multiple customer bases. Position requires the ability to efficiently multi-task. The role provides guidance to customers on proper procedures and requirements. Duties also include providing customers with service updates and addressing customer concerns and complaints. The position is responsible for routing customers to other service areas based on specific needs. The position requires making outgoing calls to provide customer quotes for repairs, to coordinate onsite repairs and to schedule appointments. The ability to complete administrative tasks utilizing tools such as SAP is also a requirement. The role requires the ability to take calls and input data into project databases, updating customer accounts and creating service tickets while actively engaging with customers.
Job Level Specifications:
Typically less than one year
High School Diploma or equivalent
Basic computer, email, phone and communication skills.
Must be able to multi-task and work in a fast paced environment.
Position requires the ability to travel.
Overtime may be required based on business need.