Job Summary: Performs a variety of product, technical and engineering support functions including identification, testing, and data collection of computer equipment. Communicates reports and findings to internal customers on a regular basis concerning condition, accuracy, and status of product. Assists sales field teams and customers with technical solutions to support the customer's business objectives. May also perform other similar responsibilities and duties as assigned.
Principal Responsibilities: Assists in analyzing data to determine status, condition, and completeness of inbound equipment. Resolves all technical issues or escalates as necessary. Provides feedback on documented processes, may assist in training efforts on customer requirements. Consults with other technology staff to evaluate operational and performance requirements of the equipment. Confers with internal customers and engineering group to clarify and/or resolve problems. Prepares product for the next step of the process. Reviews change requests, evaluates change, and provides feedback on the impact on time-lines. May integrate and configures a variety of Enterprise hardware, operating system software and peripherals assembling Enterprise Systems, disk drives, mass storage devices and peripheral equipment and/or other related components. Troubleshoots problems to diagnose malfunctions and equipment failures and takes appropriate actions based on process requirements. Completes appropriate documentation regarding condition and functionality of parts. May participate in on-site customer service activities including, but not limited to, installation, troubleshooting, and repair services.
Job Level Specifications: Acquiring basic knowledge of job content, practices and procedures. Still learning skills necessary to fully perform job. Performs functions that are routine in nature with minimal complexity or variation. Work is performed under supervision and receives detailed instructions to perform tasks. Follows priorities provided to them for performing work. Interacts mostly with immediate peers within assigned work group. Limited interaction and information exchange with other internal departments or work groups may be required to perform role. Impact of decisions is typically contained within assigned work
Work Experience: Typically less than one year to one year Education and Certification(s): High School Diploma or equivalent Distinguishing Characteristics: Specific department may require specialized certification, e.g. A+. Overtime may be required based on business need.