Tech Data - US

Consultant, Technology II

US-TX-San Antonio
Req Number
2017-18754
Weekly Work Hours
8
Shift
8-5
Travel Required
Less than 10%
Relocation Assistance Available
No
Working Time
Full-Time

Overview

Job Summary: Provides technical support to customers by serving as the primary technical interface for Tech Data products, solutions, and services, specifically the Dell EMC solution offerings. Performs a variety of product, and technical support functions which include research and resolution of pre-sales technical and process related issues. Such activities may include the following as well as other duties as assigned:

  • Assist partner sales & technical teams with guidance to support solution determination.
  • Utilize Dell EMC configuration and sizing tools to properly match request to appropriate solution.
  • Provide overflow support for partners' internal configuration teams.

Essential Duties & Responsibilities Required

Principal Responsibilities:

  • Assists sales channel, field teams and customers with pre-sales technical solutions.
  • Provides pre-sales support across multiple supplier/product lines converged solutions.
  • Provides pre-sales resolution of all technical and process related issues, using appropriate escalation points when necessary.
  • Reviews and consults with customers and technology group to clarify and/or resolve problems, evaluate operational and performance requirements.
  • Reviews and consults with customers concerning design, development and maintenance of products/services.
  • Communicates complex information and ideas clearly, concisely, and persuasively to target audiences.
  • Participates in products, solutions or services training to maintain technical knowledge, active certification and competence.
  • May assist in determining the feasibility of proposal, conferring with customers and technology group to clarify and/or resolve problem.
  • Support Tech Data related projects.

Job Level Specifications:

  • Thorough knowledge and frequent application of technical standards, principles, concepts and techniques.
  • Develops solutions to a wide variety of problem and works on projects requiring evaluation and analysis.
  • Applies technical knowledge, concepts or theories when determining which solutions are best applied.
  • Work is performed independently requiring judgment and discretion. May receive limited guidance for new assignments.
  • Work may be reviewed for overall technical adequacy.
  • Interacts mostly with internal company contacts.
  • May represent department across organization or externally on projects.
  • Actions impact the completion of milestones within a project.
  • Failure to accomplish work or erroneous decisions may result in delays to portions of a project and allocation of additional resources to remedy.

Qualifications, Required Knowledge Skills & Abilities and Working Conditions

Work Experience:

  • 3-5 years with bachelor's or equivalent combination of formal education and directly related experience.
  • 1-3 years with master's Education and Certification(s): Bachelor's degree or equivalent technical education

Distinguishing Characteristics:

  • Works with both internal & external customers

About Us

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