Job Purpose: To provide process, system and data support to facilitate TS strategies and business goals and maintain the integrity and consistency of the integrated ERP environment. Partner and collaborate with IT and business subject matter experts on systems enhancements and process changes to ensure successful outcomes.
Duties and Responsibilities: Provides systemic process expertise on a defined range of areas for the purpose of delivering core changes, enhancements, break/fix, and ongoing support for a suite of ERP tools (SAP based). Partners with software/configuration developers, project management personnel, the operational excellence team, and various subject matter experts to bring projects to fruition in the live ERP environment. Follows and maintains a strong support process flow in order to deliver projects. Builds, maintains and follows governance process and policy (SOX, ISO, Data and TS Governance) for the ERP environment. Responsible for process documentation for the assigned area in ARIS (process tool) and maintaining the integrity of the process documentation. Documents functional requirements; conducts functional tests. Provides user support; maintains subject matter intellectual property. Performs training documentation support. Supports change management initiatives. Knowledge and Skills: Utilize strong knowledge of the ERP system by providing broad and deep level of expertise not only of assigned processes, but will learn all areas of the ERP environment Demonstrated deep technical knowledge and skill in defined process area. Possess deep process knowledge for the assigned area. Possess the capacity to learn and assimilate new information steadily. Demonstrated excellence in written and verbal skills at any business level. Demonstrated ability to achieve deliverables on time and within budget. Strong influencing and collaboration skills at all levels within an organization.
Work Experience: Minimum one year experience in an ERP service-oriented delivery environment. 3+ years in a technical and/or process area. 3+ years of progressive SAP knowledge. Education and Certification(s): Bachelor's degree Information Technology, Computer Science, business or related field or equivalent combination of formal education and directly related experience.