Tech Data - US

Desktop Support Analyst - Corp

US-AZ-Tempe
Req Number
2017-18648
Weekly Work Hours
40
Shift
8-5
Travel Required
20%
Relocation Assistance Available
No
Working Time
Full-Time

Overview

Are you passionate about working with users and end-user technology? Are you looking for an ambitious, fast-pace environment to challenge and refine your skill set?

 

Tech Data is a pioneer in the IT distribution industry.

 

With over 40 years of experience, Tech Data has become an established global leader with a respected presence worldwide.

Our success is about teamwork, partnership, execution, and commitment. Our passion for winning encompasses a dynamic energy of new challenges and rewarding opportunities. We expect nothing more and accept nothing less; providing a foundation for business results and a place to grow your career.

Essential Duties & Responsibilities Required

•   Provide exemplary service in delivering effective technical support in Desktop/Laptop hardware and software issues for Windows OS, Apple OSX, Mobile products, upgrades including diagnosis and troubleshooting. (35%)
•   Provide enterprise-level SCCM support through the design, engineering, configuration, administration, maintenance and support of Microsoft System Center Configuration Manager (SCCM). (10%)
•   Responds to system trouble calls for all workstations and peripheral devices as well as Operating System and application issues. (20%)
•   Provides technical assistance to other IT team members, teaming to ensure that technical assignments are completed in an effective and efficient manner. (5%)
•   Stay abreast with Desktop/Laptop technology developments and leveraging as necessary to improve enterprise-wide technical perspectives, standards and solutions for our customers. (5%)
•   Develop future state strategies, roadmaps, and initiatives that are aligned with the corporate goals and vision.  (5%)
•   Design and implement software packaging and patching strategies for Windows and Apple Desktops/Laptops. (5%)
•   Process daily tickets to meet or exceed SLA’s. (15%)
         
Other Duties & Responsibilities: 
•   Additional duties as assigned
•   Meets attendance and punctuality standards

Qualifications, Required Knowledge Skills & Abilities and Working Conditions

Experience:
 
•    3 to 5 Years of relevant work experience.
 
 
Education & Certifications:
 
•    Bachelor's Degree with Computer Imformation Systems Field of Study preferred.
•    Technical with 3 - 5+ Years IT Experience field of study required.
•    Other Education / Certifications: A+, MCP, MCSE
 

Working Conditions:
 
•   Occasional non-standard work hours or overtime as business requires.
•   On-call availability required as necessary.
•   Professional, office environment.
•   Some travel required.
 
Required Knowledge, Skills & Abilities:
 
•   Able to execute instructions and to request clarification when needed.
•   Able to use a 10-key quickly and accurately.
•   Possesses basic clerical and data entry skills.
•   Able to perform basic mathematical calculations.
•   Able to recognize and attend to important details with accuracy and efficiency.
•   Able to communicate clearly and convey necessary information.
•   Able to create and conduct formal presentations.
•   Able to interact effectively with all levels of management.
•   Able to negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results.
•   Possesses strong multi-cultural interpersonal skills.
•   Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive.
•   Possesses strong organizational and time management skills, driving tasks to completion.
•   Able to constructively work under stress and pressure when faced with high workloads and deadlines.
•   Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
•   Able to work independently with minimum supervision.
•   Able to maintain confidentiality of sensitive information
•   Ability to transport 20 Lbs.
•   Able to build solid, effective working relationships with others.
•   Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
•   Able to quickly learn new systems and technology.
•   Able to use relevant computer system applications at an intermediate level.

About Us

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed