Tech Data - US

Desktop Support Analyst - Corp

Req Number
Weekly Work Hours
Travel Required
Relocation Assistance Available
Working Time


Are you passionate about working with users and end-user technology? Are you looking for an ambitious, fast-pace environment to challenge and refine your skill set?


Tech Data is a pioneer in the IT distribution industry.


With over 40 years of experience, Tech Data has become an established global leader with a respected presence worldwide.

Our success is about teamwork, partnership, execution, and commitment. Our passion for winning encompasses a dynamic energy of new challenges and rewarding opportunities. We expect nothing more and accept nothing less; providing a foundation for business results and a place to grow your career.

Essential Duties & Responsibilities Required

•   Provide exemplary service in delivering effective technical support in Desktop/Laptop hardware and software issues for Windows OS, Apple OSX, Mobile products, upgrades including diagnosis and troubleshooting. (35%)
•   Provide enterprise-level SCCM support through the design, engineering, configuration, administration, maintenance and support of Microsoft System Center Configuration Manager (SCCM). (10%)
•   Responds to system trouble calls for all workstations and peripheral devices as well as Operating System and application issues. (20%)
•   Provides technical assistance to other IT team members, teaming to ensure that technical assignments are completed in an effective and efficient manner. (5%)
•   Stay abreast with Desktop/Laptop technology developments and leveraging as necessary to improve enterprise-wide technical perspectives, standards and solutions for our customers. (5%)
•   Develop future state strategies, roadmaps, and initiatives that are aligned with the corporate goals and vision.  (5%)
•   Design and implement software packaging and patching strategies for Windows and Apple Desktops/Laptops. (5%)
•   Process daily tickets to meet or exceed SLA’s. (15%)
Other Duties & Responsibilities: 
•   Additional duties as assigned
•   Meets attendance and punctuality standards

Qualifications, Required Knowledge Skills & Abilities and Working Conditions

•    3 to 5 Years of relevant work experience.
Education & Certifications:
•    Bachelor's Degree with Computer Imformation Systems Field of Study preferred.
•    Technical with 3 - 5+ Years IT Experience field of study required.
•    Other Education / Certifications: A+, MCP, MCSE

Working Conditions:
•   Occasional non-standard work hours or overtime as business requires.
•   On-call availability required as necessary.
•   Professional, office environment.
•   Some travel required.
Required Knowledge, Skills & Abilities:
•   Able to execute instructions and to request clarification when needed.
•   Able to use a 10-key quickly and accurately.
•   Possesses basic clerical and data entry skills.
•   Able to perform basic mathematical calculations.
•   Able to recognize and attend to important details with accuracy and efficiency.
•   Able to communicate clearly and convey necessary information.
•   Able to create and conduct formal presentations.
•   Able to interact effectively with all levels of management.
•   Able to negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results.
•   Possesses strong multi-cultural interpersonal skills.
•   Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive.
•   Possesses strong organizational and time management skills, driving tasks to completion.
•   Able to constructively work under stress and pressure when faced with high workloads and deadlines.
•   Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
•   Able to work independently with minimum supervision.
•   Able to maintain confidentiality of sensitive information
•   Ability to transport 20 Lbs.
•   Able to build solid, effective working relationships with others.
•   Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
•   Able to quickly learn new systems and technology.
•   Able to use relevant computer system applications at an intermediate level.

About Us

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