Tech Data - US

Sales Enablement Specialist

US-FL-Clearwater
Req Number
2017-18595
Weekly Work Hours
40
Shift
10:00 - 7:00
Travel Required
Less than 10%
Relocation Assistance Available
No
Working Time
Full-Time

Overview

Provide support for customers to provide order status and coordinate with sales teams to resolve order issues.

Essential Duties & Responsibilities Required

  • Manages inbound customer requests on order status and ensures service level agreements are met
  • Work with sales teams to help manage open orders
  • Maintains notes in appropriate systems
  • Utilize all necessary internal and external applications to resolve issues
  • Manages the resolution of routine issues, non-complex issues under some directions or guidance
  • Attends Tech Data and vendor partner trainings as assigned
  • Represents Tech Data professionally in daily interface with business partners/customers.
  • Meet attendance & punctuality standards

Qualifications, Required Knowledge Skills & Abilities and Working Conditions

Required Experience and Education (Years & Type):

 

  • 2 year degree; or HS diploma/GED plus 1 years relevant experience required
  • Bachelor’s Degree in business management or related field preferred
  • Proficient in Microsoft Office SuiteExperience with multi-tasking and prioritization in a fast-paces environment
  • Experience with the delivery of effective messaging through written and verbal communications

 

 

Abilities:

  • Build solid, effective working relationships with others
  • Respond to incoming requests in a friendly and courteous manner
  • Adjust readily to change and adapt as needed
  • Able to be immobile for extended periods
  • Able to use current computer system applications(which may include spreadsheets, word processors, databases, etc.) at a basic level
  • Maintain confidentiality of sensitive information
  • Possess strong organizational and time management skills, driving tasks to completion
  • Possess basic clerical and data entry skills
  • Able to work in a professional office environment

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