Tech Data - US

Credit Analyst -- Advanced Debt Recovery & Credit Card

Req Number
Weekly Work Hours
9 - 6
Travel Required
Relocation Assistance Available
Working Time


Handles account submittals to ADR. Handles counterclaims, subpoenas, bankruptcy proof of claims, bankruptcy preference analysis, and fraud accounts within assigned credit regions.  Assists in expediting the credit card order processing to include credit card verification, reconciliation and collections to insure prompt receipt of payment. Helps to ensure regional performance goals of bad debt, over 90 and DSO. 

Essential Duties & Responsibilities Required


  • Initiate contact wth customers when submitted to ADR to negotiate payment.  Initiates and negotiate  actions that will benefit the recovery process, including, but not limited to, offering options such as payment plans and settlements or litigation on bad debt accounts.  Foward uncollectible accounts to outside collection agency or attorney as needed.
  • Evaluates and approves accounts for litigation. Monitors accounts through the litigation process and subsequent post-judgment collection. 
  • Handles credit bureau and NACM and D&B reporting on all ADR accounts. 
  • Prepares customer files for review by Sr. Management and Auditors,  Recommends files for Post-Mortem reviews.
  • Meets or exceeds assigned regional goals.
  • Meets or exceeds regional phone service and availability goals. 
  • Maintain Control of the Account Receivable portfolio for the credit card region. Reviews and resolves any discrepancies on customer accounts.  Performs the daily bank settlements for Shift4 and First Data. Reviews history screen daily for order release/decommit of product.. Process daily credit memos/re-bills. 
  • Review Credit Files and compiles qualifying information to analyze account.  
  • Performs a variety of routine miscellaneous tasks and special projects. • Completes daily address changes. • Handles incoming emails from web daily. • Return mail issues. • Provides management with monthly statistics as requested.

   Other Duties & Responsibilities:

  • Additional duties as assigned
  • Meets attendance and punctuality standards

Qualifications, Required Knowledge Skills & Abilities and Working Conditions

•    1 to 3 Years of relevant work experience.
Relevant supervisory / managerial experience will appear here
Education & Certifications:
•    Bachelor's Degree with Accounting, Business or Finance Field of Study preferred.
•    Associate Degree with Accounting, Business or Finance field of study preferred.
Required Knowledge, Skills & Abilities:

•   Able to perform basic mathematical calculations.
•   Able to recognize and attend to important details with accuracy and efficiency.
•   Able to communicate clearly and convey necessary information.
•   Able to interact effectively with all levels of management.
•   Able to negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results.
•   Possesses strong organizational and time management skills, driving tasks to completion.
•   Able to constructively work under stress and pressure when faced with high workloads and deadlines.
•   Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
•   Able to work independently with minimum supervision.
•   Able to maintain confidentiality of sensitive information
•   Able to build solid, effective working relationships with others.
•   Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
•   Able to quickly learn new systems and technology.
•   Able to use relevant computer system applications at a basic level.

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