Provides technical expertise in the management and problem resolution of external client networks, storage and servers in a multi-vendor converged infrastructure environment. Such activities may include the following as well as other duties as assigned:
Principal Responsibilities: Performs broad, moderately complex assignments within a client�s network environment that require originality and ingenuity and using appreciable latitude Provides technical data/voice support to external client users and interpret customer reported problem(s) Performs data/voice troubleshooting to isolate and provide root cause analysis of common network problems which may require replicating client issues in a lab environment Escalates unresolved hardware and software issues as necessary May establish network users, user environments, directories, and security for networks being installed May install, configure, test, and troubleshoot network hardware and software May gather statistics on performance capacity and availability Prepares and implements network protocols Develops technical guides for trouble-shooting supported devices Participates in evaluating new hardware and software Participates in designing services and networks Job Level Specifications: Thorough knowledge and frequent application of technical standards, principles, concepts and techniques. Develops solutions to a wide variety of problem and works on projects requiring evaluation and analysis. Applies technical knowledge, concepts or theories when determining which solutions are best applied. Work is performed independently requiring judgment and discretion. May receive limited guidance for new assignments. Work may be reviewed for overall technical adequacy. Interacts mostly with internal company contacts. May represents department across organization or externally on projects. Actions impact the completion of milestones within a project. Failure to accomplish work or erroneous decisions may result in delays to portions of a project and allocation of additional resources to remedy.
Work Experience: Typically 3-5 years with bachelor's or equivalent or 1-3 years with master's Education and Certification(s): Bachelor's degree or equivalent experience Distinguishing Characteristics: One or more of the following certifications: VCP5, Cisco Data Center Unified Computing Support Specialist, CCNP, Hitachi Certified Professional Hitachi Certified Implementer, Cisco Data Centre Unified Computing Design Specialist, Network+, Server+, NAIP, NCDA, NCIE, HP-AIS, -ASE or MASE Travel for training and client support typically 10 - 20%