Serves as the lead for sourcing for primary OEM support account. Coordinates with potential field technicians for service capabilities, availability and certification to determine candidacy for program participation.
In addition, this individual may be a participant within our Service Desk, as business needs will dictate. Must be capable of providing exceptional customer service to a wide variety of users through professional commitment and dedication. This candidate must also be able to adapt to change and learn quickly in a fast-paced and dynamic environment. As the Service Desk runs on a 24x7 basis, this position may include weekdays, weeknights, and/or weekends. Will have computer hardware knowledge and skills to do basic troubleshooting for hardware malfunctions.
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