Provides technical expertise in the management and problem resolution of external client networks, storge and servers in a multi-vendor converged infrastructure environment. Such activities may include the following as well as other duties as assigned:
Principal Responsibilities: Performs broad, moderately complex assignments within a client�s network, server and storage environment that require originality and ingenuity and using appreciable latitude Provides technical support to external client users and interpret customer reported problem(s) Performs troubleshooting to isolate and provide root cause analysis of common network, server and storage problems which may require replicating client issues in a lab environment Escalates unresolved hardware and software issues as necessary. May install, configure, test, and troubleshoot network hardware and software May gather statistics on performance capacity and availability Prepares and implements network protocols, server and storage issues. Develops technical guides for trouble-shooting supported devices Participates in evaluating new hardware and software Develops solutions to a wide variety of problems and works on projects requiring evaluation and analysis. Applies technical knowledge, concepts or theories when determining which solutions are best applied. Work is performed independently requiring judgment and discretion. May receive limited guidance for new assignments. Work may be reviewed for overall technical adequacy. Interacts mostly with external customers. May represents department across organization or externally on projects. Actions impact the completion of milestones within a project. Failure to accomplish work or erroneous decisions may result in delays to portions of a project and allocation of additional resources to remedy.
Work Experience: Typically 3-5 years with bachelor's or equivalent or 1-3 years with master's Education and Certification(s): Bachelor's degree or equivalent experience Distinguishing Characteristics: One or more of the following certifications: VCP5, Cisco Data Center Unified Computing Support Specialist, CCNP, Hitachi Certified Professional Hitachi Certified Implementer, Cisco Data Centre Unified Computing Design Specialist, Network+, HPE server and storage certifications, Server+, NAIP, NCDA, NCIE, HP-AIS, -ASE or MASE Travel for training and client support typically 10 - 20%