Tech Data - US

Support Technician

US-FL-Clearwater
Req Number
2017-18021
Weekly Work Hours
40
Shift
8-5
Travel Required
None
Relocation Assistance Available
No
Working Time
Full-Time

Overview

Entry level position providing pre sales technical support for a broad range of products sold by Tech Data. Pre-sales support is provided primarily via the telephone. Performs solution configurations as required.

Essential Duties & Responsibilities Required

* Provides courteous, professional telephone support to both internal and external customers on a wide variety of technical issues such as product features and specifications and /or problem resolution

* Maintains accurate records of transactions in appropriate database.

* Performs duties including involvement in special research or development projects as directed by Supervisor.

* Attend trainings and obtain certifications to keep abreast of current and advancing technologies.

Qualifications, Required Knowledge Skills & Abilities and Working Conditions

The requirements listed below are representative of the knowledge, skill, and/or ability required.   

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

 

Skills & Abilities:

  • Build solid, effective working relationships with others.
  • Constructively work under stress and pressure when faced with high workloads and deadlines.
  • Answer phone and greet public in a friendly and courteous manner. Able to adjust readily to change and adapt as needed.
  • Express ideas clearly and convey necessary information. Able to identify needs and opportunities and develop action plans to address.
  • Sit for long extended periods.
  • Troubleshoot system-related problems.
  • Use relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at a basic level.
  • Maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
  • Provide courteous, timely service when addressing customer questions and concerns.
  • Quickly learn new systems and technology. Knowledge and/or expertise in related area of responsibility. Possesses basic clerical and data entry skills.
  • Possess strong organizational and time management skills, driving tasks to completion.

 

 

Knowledge & Experience:

 

Prefer a Degree with an emphasis on a computer related field of study.

Prior customer service, call center and or technology related experience desired.

 

 

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