Entry level position providing pre sales technical support for a broad range of products sold by Tech Data. Pre-sales support is provided primarily via the telephone. Performs solution configurations as required.
* Provides courteous, professional telephone support to both internal and external customers on a wide variety of technical issues such as product features and specifications and /or problem resolution
* Maintains accurate records of transactions in appropriate database.
* Performs duties including involvement in special research or development projects as directed by Supervisor.
* Attend trainings and obtain certifications to keep abreast of current and advancing technologies.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Skills & Abilities:
Knowledge & Experience:
Prefer a Degree with an emphasis on a computer related field of study.
Prior customer service, call center and or technology related experience desired.