Tech Data - US

Services Support Rep

US-FL-Clearwater
Req Number
2017-17541
Weekly Work Hours
40
Shift
11-8
Travel Required
Less than 10%
Relocation Assistance Available
No
Working Time
Full-Time

Overview

Manages integration orders for customers by ensuring purchase orders are accurately entered to meet customer's integration requirements and SLA's. Facilitates prompt resolution for order issues. Responsible for fulfilling product requirements for integration orders through inventory management.

Essential Duties & Responsibilities Required

* Releases, maintains, modifies, re-creates and cancels order line items, with customer approval, to ensure accurate integration order processing. * Works closely with internal departments to meet customer��s integration requirements. * Creates and monitors transfer and inter-company orders to fulfill integration order product demands by obtaining product ETA's and analyzing product availability within the Tech Data network to ensure minimal risk and freight cost. * Performs final review of integration order prior to production status and analyzes center capacity. * Responsible for product inventory management for end-user customer projects to meet production schedules. * Responsible for implementing total end-user customer project requirements including coordination of work instruction request forms, sku creation, integration order creation and product inventory management. * Researches and resolves order issues. * Monitors and updates all assigned orders and communicates order status to customer. * Develops a rapport with assigned customer accounts to establish strong lines of communication. * Educates customers and Sales on integration order processing requirements. * Records order issues and performance metrics in databases to track order errors and productivity measurements.*Performs additional duties as assigned *Meets attendance and punctuality standards

Qualifications, Required Knowledge Skills & Abilities and Working Conditions

The requirements listed below are representative of the knowledge, skill, and/or ability required. Able to adjust readily to change and adapt as needed. Able to analyze and resolve complex issues and problems in a sound and timely fashion. Able to assimilate research data from a variety of sources, analyze, and recommend appropriate courses of action to take. Able to build solid, effective working relationships with others. Able to constructively work under stress and pressure when faced with high workloads and deadlines. Able to execute instructions and to request clarification when needed. Able to express ideas clearly and convey necessary information. Able to interact effectively with all levels of management. Able to maintain a positive attitude in the face of criticism, rejection, or failure. Able to use common office equipment. Able to perform basic mathematical calculations. Able to prepare/analyze appropriate reports and other business correspondence. Able to provide courteous, timely service when addressing customer questions and concerns. Able to recognize and attend to important details with accuracy and efficiency. Able to be immobile for long extended periods. Able to think strategically and tactically. Able to work independently with minimum supervision. Knowledge and/or expertise in related area of responsibility. Possesses strong data entry skills. Possesses strong organizational and time management skills, driving tasks to completion. Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at an advanced level. * Prior order entry and order maintenance preferred.*Able to maintain confidentiality of senstitive information.

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