Tech Data - US

Systems Engineer - Cisco

US-FL-Clearwater
Req Number
2017-17446
Weekly Work Hours
40
Shift
10 - 7
Travel Required
Less than 10%
Relocation Assistance Available
No
Working Time
Full-Time

Overview

Stays current with Cisco specific technical certifications in order to make appropriate recommendations to resellers on the configuration and design of system solutions. Promotes product awareness, provides pre-sales technical support including phone support, system diagrams, proposals, and training in order to grow the sales of a funding vendor's product line. Works closely with Tech Data's Product Manager and the funding vendor's representatives to execute marketing activities. Establishes and develops solid business relationships with vendors, Tech Data customers and other internal Tech Data departments. Identifies opportunities to improve the quality of Systems Engineering engagement with inside and outside customers. Accepts ownership of suggested improvements and works with the Tech Data team, vendor, and Systems Engineering Management to develop an implementation plan.

 

 

Essential Duties & Responsibilities Required

Essential Duties and Responsibilities:

  • Provides technical solutions and configuration design expertise to customers and sales on specified product line(s). Uses independent judgement and discretion in making solution recommendations. No second-level review occurs.
  • Provides communication support in accordance with Key Performance Indicators (KPIs).
  • Provides sales/marketing support to increase vendor and product awareness.
  • Provides technical presentations/training to sales, support, and customers.
  • Participates in departmental projects in leadership/ownership role.
  • Reports on key metrics as designated by product line(s) of responsibility and distributes monthly update to SE Manager, Product Marketing Team, and vendor representative(s).
  • Logs customer calls.
  • Places orders for customers in accordance with Tech Data's pricing guidelines.
  • Updates Tech Data's systems and tools with accurate technical data on specific product line(s).
  • Provides technical and non-technical input to team members, project leaders, and management, as appropriate.
  • Develops and obtain approval on Quarterly Vendor Objectives (QVO) document which states goals and objectives to support vendor's marketing strategy to grow sales.
  • Develops tactical plan and perform associated duties necessary to support QVO.
  • Performs additional duties as assigned
  • Meets attendance and punctuality standards

Qualifications, Required Knowledge Skills & Abilities and Working Conditions

Previous Experience Required:

  • Minimum of (4) years technical support experience with PC's, high-end servers, local area networks, and associated components with at least (2) years in phone support environment
  • Minimum of (1) year vendor relations experience in a presales vendor support role
  • Minimum of (1) year experience in formal product presentations and/or technical sales training experience to small and medium audiences
  • Minimum of (1) year experience in project management * Previous trade show experience
  • Knowledge of the interoperability of various PC components, software, peripherals, networking, desktop platforms, applications, standalone and network operating systems, with strong technical abilities in at least (2) of these areas

 

Education/Certifications Required:

  • Minimum of one current major certification recognized by the Systems Engineering Department (currency must be maintained), with a strong commitment to continued development of technical skills as evidenced by additional certifications or demonstrated expertise on a relevant technology or product line.
  • Required Education:  High School Diploma / G.E.D
  • Preferred Education:  Bachelors Degree

 

Knowledge, Skills, and Abilities Required:

  • Able to build solid, effective working relationships with others.
  • Able to constructively work under stress and pressure when faced with high workloads and deadlines.
  • Able to create and conduct formal presentations.
  • Able to display a preference for interacting with people, being friendly, outgoing, articulate and socially at ease.
  • Able to express ideas clearly and convey necessary information.
  • Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at a basic level.
  • Able to work independently with minimum supervision.
  • Knowledge and/or expertise in related area of responsibility.
  • Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive.
  • Possesses strong organizational and time management skills, driving tasks to completion.
  • Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at an intermediate level.

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